What are the responsibilities and job description for the Surgery Check-Out Associate position at CMU Health?
Join our Surgery Team as a Check-Out Associate!
About the Role:
The Check Out associate has responsibility for the functions of receiving, scheduling and booking any and all follow up scheduling visits, and the ordering of testing for multiple locations. Establishing a working rapport with numerous outside facilities, physician office and hospitals. Exhibiting a friendly and professional demeanor and helpful affect towards parties within and outside the corporation.
Essential Functions:
- Patient Reception
- Patient Check out and distribution of the AVS
- Chart Preparation
- Answering incoming phone calls, documentation of telephone encounters and routing
- Preparation of documents for outside referrals
- Schedule appointments using protocol established within the department
- Scheduling of tests multiple locations
- Follow up on out going referrals and testing
- Collection of co-pays, prior balances and posting of such collections
- Information Gathering: Ensure accurate charting of demographics, insurance coverage, and additional data as needed.
What We're Looking For:
- Education: Minimum of high school degree
- Proficient in the use of computers, word-processing and scheduling software or ability to learn applicable software.
- Demonstrated experience in a customer service role.
- Proficient written and verbal communication skills with multicultural sensitivity.
- Medical background preferred
CMU is an AA/EO institution, providing equal opportunity to all persons, including minorities, females, veterans, and individuals with disabilities
