What are the responsibilities and job description for the CUSTOMER SERVICE REP position at CNA National Warranty Career?
Essential Duties and Responsibilities
- Provide excellent customer service by interacting with internal and external customers in a professional, courteous and ethical manner.
- Process and generate check payments.
- Process and complete credit card payments and calls.
- Answer incoming calls and queue calls as needed.
- Process and complete stop payments and reissues.
- Complies with established operations policies, guidelines, procedures and practices
- Meets individual and team targets for phone and performance KPI's
- Work in a team environment.
Qualifications :
One to two years of related customer service experience. Experience in inbound call transactional work desired. Experience within a dealership or related to the vehicle service contract industry preferred.
Education
High School diploma or equivalent
Special Qualifications
