What are the responsibilities and job description for the Front Desk Representative position at CNS Healthcare?
What we are looking for:
As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Customer Care Team team is the face of CNS Healthcare. We are looking for someone who is willing to support co-workers, teammates, and the people we serve as needed throughout the course of the day. The Front Desk Representative plays a key role in representing the agency, often serving as a first impression to individuals served and visitors to any office sites. They are trusted to ensure a friendly and welcoming environment and provide the best customer service possible.
What’s in it for you:
Compensation from $14.88 to $17.50 per hour and is determined by non-discriminatory factors following interview.
As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We’ve shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!
- Comprehensive medical insurance options
- Employer-paid benefits including dental, vision, life, and short-term disability insurance
- Retirement program with generous company default contribution and match
- Generous PTO program starting at 18 days annually
- 16 paid holidays, including 3 floating holidays
- Paid parental leave
- Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more
Qualifications:
Required
- High School Diploma or General Education Diploma (GED)
- Prior experience working with the public, providing customer service
- Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
- Proficiency in word processing, data entry, and telephone skills
- Ability to be forward thinking and take initiative to accomplish goals and objectives
- Ability to use discretion and judgement when handling matters of a sensitive or confidential nature
- Ability to work collaboratively and build positive working relationships
- Ability to contribute to an inclusive environment that recognizes the value and contributions of all persons regardless of race, ethnicity, national origin, gender, religion, age, marital status, sexual orientation, gender identity, or disability
Preferred
- Experience working in an administrative role or office setting, preferably a medical office setting
- Experience working with individuals with behavioral health and substance use disorders
- Experience with Microsoft Office products
- Experience with electronic health records (EHRs)
- Bilingual
About CNS Healthcare:
- CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.
- CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
- Visit our website to learn more about our mission, vision, and values!
Salary : $15 - $18
