What are the responsibilities and job description for the Business Office Coordinator / Trainer position at CNY Family Care, LLP?
Business Office Coordinator / Trainer
Full-Time
Day Shift
20.00 - $25.00 per hour (depending on experience)
Non-Exempt
Business Office Coordinator / Trainer Benefits :
17 days of paid time-off in 1st year, increases with years of service
7 paid holidays per year, including day after Thanksgiving and day after Christmas
Closed on major holidays
Free on-site parking
Free lunch daily
Health, dental, vision, and voluntary benefits to all full time employees
3,000 annual stipend for waiving health benefits
1,000 Employer contribution to employees enrolled in CNY FC HSA plan
Free office visits with NP or PA providers for patients of the practice enrolled in CNY FC health plan
401K after six months with up to 7% combined employer match and annual discretionary profit sharing contri b ution
CNY Family Care's commitment to excellence sets us apart and guides us as we provide care for our community. If you have experience in a practice setting that's a plus, but we will train you as well.
The Business Office Coordinator / Train will not only be a front facing team member but will also provide operational and system training to Business Office representatives team members.
Business Office Coordinator / Trainer Responsibilities :
Answer and screen telephone calls in a courteous manner, and triage messages for Physicians, APP’s and other personnel in the EMR.
Schedule patient appointments according to established policies and procedures.
Obtain accurate information from patients and ensure all registration information is complete.
Collect and reconcile patient payments on a daily basis.
Key point person for questions, concerns in the day-to-day operations at the front desk and in the call center and assists with daily coordination of staffing throughout the department.
Train front-end personnel on operational procedures as well as use of EMR.
Assist the Business Office Manager in the development and implementation of initial and ongoing training.
Reconcile the front-end financials on a daily basis.
Maintain organization and efficiency of the Business Office.
Key point person for taking staff call-ins during regular business hours.
Business Office Coordinator / Trainer Qualifications :
High school diploma or general education degree (GED) required.
Minimum of two years previous experience working in customer facing enviroment, preferably in healthcare.
Excellent customer service skills and the ability to work in a fast paced environment.
Proven ability to clearly communicate and provide instruction on operating procedures.
Proficient use of Medent EMR preferred.
High school diploma or general education degree (GED) required.
Minimum of two years previous experience working in customer facing enviroment, preferably in healthcare.
Excellent customer service skills and the ability to work in a fast paced environment.
Proven ability to clearly communicate and provide instruction on operating procedures.
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