What are the responsibilities and job description for the Part-Time Member Service Representative position at Co-op Credit Union - CCU?
This position is part-time (2-3 days or 20-25 hours per week) and located out of our Black River Falls Office.
Member Service Representatives are responsible for being the “face” of CCU and welcoming members and non-members in a friendly and professional manner. They meet member’s financial needs by providing exceptional, efficient service on a wide variety of transactions. This position is similar to what you might think of as a "teller" at other financial institutions. If you have experience in public facing roles, excellent communication, math, and computer skills, and are dedicated to exceptional customer service, CCU could be the right fit for you! Cash handling or related financial industry background is preferred but not required.
Essential Duties Include:
- Performs member transactions, including handling currency, basic deposits, withdrawals and payments, issuance of negotiable instruments and cash advances.
- Engages in meaningful and sincere interaction with members during transactions and/or at other times as needed.
- Maintains and balance cash drawer on a daily basis.
- Records, verifies and processes mail and night deposit transactions, telephone transfers and stop payment requests.
- Responds to member inquires, requests, problems or complaints and/or directs them to the appropriate person for specific information and assistance.
- Learns and keeps up to date on all CCU products and services.
- Educates members on products, services, fees and policies; promotes and cross-sells CCU products and services based on member’s needs
- Performs scanning of a variety of documents on a regular basis.
For full job description and application instructions visit our website at www.coopcu.com
In order to be officially considered for employment applicants must submit a completed CCU employment application directly to Human Resources in person, by mail, or electronically. Applying via really.com alone does not qualify you for consideration for this position. Applications can be found at any branch location or at www.coopcu.com.
Co-op Credit Union is a financially strong, mission-driven credit union. We offer a professional work environment that is dedicated to employee development, community, and serving our member-owners. We look forward to welcoming new talent to our team as we grow!
Co-op Credit Union is an Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities.
Job Type: Part-time
Expected hours: 20 – 25 per week
Benefits:
- Bereavement leave
- Credit union membership
- Employee assistance program
- Gym membership
- Opportunities for advancement
- Paid orientation
- Paid time off
- Paid training
- Referral program
- Retirement plan
- Wellness program
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
