What are the responsibilities and job description for the Customer Experience Manager (Construction) #ESF2529 position at COA Network Inc?
Top reasons to work for our client:
What you will be doing:
Customer Journey Mapping: Analyze and map the customer journey to identify touchpoints and opportunities for enhancing the customer experience.
Feedback Management: Collect, analyze, and act on customer feedback through surveys, interviews, and other channels to continuously improve our services.
Support and Training: Oversee customer support and training initiatives, ensuring clients have access to the resources and assistance they need.
Issue Resolution: Collaborate with technical support and project teams to address and resolve client issues promptly and effectively.
Metrics and Reporting: Develop and monitor key performance indicators (KPIs) related to customer satisfaction and retention, reporting findings to senior management.
Process Improvement: Identify and implement improvements to enhance efficiency and effectiveness in customer support and service delivery.
Team Leadership: Lead and mentor the customer experience team, providing guidance, support, and professional development opportunities.
Experience you will need:
Experience: Minimum of 5 years in customer experience, customer success, or a related field within the construction or design-build industry.
Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
Technical Skills: Proficiency in CRM software and customer support tools.
Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret customer data and feedback.
Communication: Excellent verbal and written communication skills.
Leadership: Proven ability to lead and mentor a team.
Industry Knowledge: In-depth understanding of the design-build process and industry trends.
Project Management: Experience with project management methodologies and tools.
Certifications: Relevant certifications in customer experience management (e.g., CCXP).
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days Ryan Mishra
#INDEH123
- Great team environment!
- Manager is well respected by team!
- Inclusive Workplace
- Awesome career development opportunities!
- Competitive Rates
What you will be doing:
Customer Journey Mapping: Analyze and map the customer journey to identify touchpoints and opportunities for enhancing the customer experience.
Feedback Management: Collect, analyze, and act on customer feedback through surveys, interviews, and other channels to continuously improve our services.
Support and Training: Oversee customer support and training initiatives, ensuring clients have access to the resources and assistance they need.
Issue Resolution: Collaborate with technical support and project teams to address and resolve client issues promptly and effectively.
Metrics and Reporting: Develop and monitor key performance indicators (KPIs) related to customer satisfaction and retention, reporting findings to senior management.
Process Improvement: Identify and implement improvements to enhance efficiency and effectiveness in customer support and service delivery.
Team Leadership: Lead and mentor the customer experience team, providing guidance, support, and professional development opportunities.
Experience you will need:
Experience: Minimum of 5 years in customer experience, customer success, or a related field within the construction or design-build industry.
Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
Technical Skills: Proficiency in CRM software and customer support tools.
Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret customer data and feedback.
Communication: Excellent verbal and written communication skills.
Leadership: Proven ability to lead and mentor a team.
Industry Knowledge: In-depth understanding of the design-build process and industry trends.
Project Management: Experience with project management methodologies and tools.
Certifications: Relevant certifications in customer experience management (e.g., CCXP).
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days Ryan Mishra
#INDEH123
