Aquatics Program Manager

The Aquatics Program Manager is responsible for overseeing and managing the day-to-day operations of the Aquatics department. The ideal candidate will have a strong background in aquatics management, including staff management, program management, and a passion for promoting water safety and enjoyment for all members.

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Programming

• Works closely with the Aquatics Director and our swim instructors to help create a first class swim program experience for our customers.
• Organizes day-to-day operations and special projects of the aquatics department, develops policies and procedures for program areas or division.
• Oversees implementation of all program activities, group and private lessons, ensuring effective management of time slots and client needs.
• Evaluates programs to identify strengths and opportunities for improvement and develops strategies for improving participation.
• Implements a positive culture with staff and patrons to ensure our programs and lessons are of the highest standard.
• Manage the ongoing progression of all children in our program and incorporate parent feedback. ● Keep informed on various trends and programs in the community and nationally that may be introduced, adapted to, and have effect on our program.
• Maintain and organize accurate data.
• Complete other duties assigned by the Aquatics Director

Staffing and Supervision

• Serve as Manager on Duty minimum of 2 nights a week and 1 weekend day. ● Recruit, onboard, supervise, train, schedule, and evaluate swim instructors.
• Coordinate all scheduling of swim instructor schedules, oversee scheduling of lifeguard staff alongside Head Lifeguard – Ensure adequate staffing levels for all shifts
• Stay up to date on all required certifications for self and staff – supervise and maintain credentials for staff as needed.
• Participate in, and lead when necessary, regularly scheduled staff meetings for aquatics personnel to establish and monitor departmental goals as well as maintain safety standards. ● Provide training in our program to new instructors and work with our Aquatics Director on the ongoing development of all of our swim teachers.
• Ensure staff adherence to company policies and procedures.
• Lifeguard and teach swim lessons when necessary

Facility and Equipment

• Ensure that the pool is maintained to the Department of Health Standards. Ensure compliance with all safety, health, and regulatory requirements of the facility.
• Assist with the maintenance of the pool, to include cleanliness, chemistry and climate control. Check equipment daily.
• Monitor and maintain inventory of pool equipment and supplies alongside Head Lifeguard.

Administrative and Budgeting

• Monitor program registrations and redemption.
• Monitor and process program refunds/credits
• Provide daily and weekly reports and updates to the Aquatics Director.

Marketing and Communication

• Manage communication with the community so that information is presented clearly and in a timely manner.
• Clearly communicate policies and programs to families.
• Work with member engagement department to funnel leads into aquatics programs. ● Work with the marketing department to create flyers, boards, banners, e-blasts, and any other material to promote all aquatic programs. Participate in tabling events.
• Promote special programs and events
• Manage Social Media accounts alongside Aquatics Director

Community

• Build positive relationships with members, parents, children, and staff.
• Serve as a point of contact for parents, addressing concerns and providing program information and updates.
• Assist in yearly fundraising events and initiatives. Attend required staff meetings and departmental meetings.

Minimum Qualifications:

This is a full-time position, with weekend and evening availability mandatory.

Key Competencies & Specialized Skills

• Ability to work and multi-task in a fast-paced environment as part of a team ● Supervisory skills – goal setting, training, monitoring, and ability to provide constructive feedback and coaching
• Customer service oriented and results-driven
• Strong communication, organization, and interpersonal skills
• Attention to detail, punctuality, and accuracy
• Flexibility and adaptability
• Strong problem solving and decision making

Qualifications

• Minimum of 2 years teaching swim lessons
• Passionate about swimming and growing our mission of ensuring every child has the opportunity to learn to swim
• Experience working with American Red Cross Learn to Swim program
• Experience setting and maintaining swimming lesson standards
• American Red Cross Lifeguard/First Aid/CPR/AED certification required (or obtain within 3 months of being hired)
• Current certified pool operator (or certification to be obtain within 3 months of being hired) ● American Red Cross Water Safety Instructor certification preferred
• Experience with a customer relations database is a plus

Salary:

Hourly: $27-$31/hour, overtime compensation available when required