What are the responsibilities and job description for the Front Desk Agent position at Coachman Inn, Oak Harbor?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will have a passion for hospitality and a commitment to ensuring a positive experience for all guests. As the first point of contact, you will play a crucial role in creating a welcoming atmosphere and managing various front desk operations.
Responsibilities
- Greet guests warmly upon arrival and provide assistance with check-in and check-out processes.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Manage reservations and room assignments using hotel management software.
- Process payments and maintain accurate records of transactions.
- Maintain the front desk area, ensuring it is clean, organized, and welcoming.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Utilize phone systems effectively to manage calls and relay messages to guests or staff.
- Provide information about local attractions, dining options, and hotel amenities to enhance guest experiences.
- Assist in training new front desk staff as needed.
- Help with breakfast service and clean up.
- Support General Manager and Front Desk Manager.
Qualifications
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong customer service skills with the ability to handle challenging situations calmly and effectively.
- Familiarity with hotel management software is an advantage; training will be provided as necessary.
- Excellent communication skills; multilingual abilities are a plus for interacting with diverse guests.
- Ability to work flexible hours, including nights, weekends, and holidays as required by hotel operations.
- Strong organizational skills with attention to detail in managing reservations and guest information.
- A positive attitude and a genuine desire to help others create memorable experiences during their stay.
Job Type: Full-time
Pay: $20.00 - $22.50 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Morning shift
Ability to Relocate:
- Oak Harbor, WA 98277: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $23