What are the responsibilities and job description for the Salesforce Consultant position at Coalescence Cloud?
Position Overview
As a Salesforce Consultant at Coalescence Cloud, you will play a critical role in configuring and optimizing Salesforce solutions. The ideal candidate will have hands-on experience in Experience Cloud, Omni-Channel, and Einstein Agent Configuration and strong expertise in backend Salesforce administration. You will work closely with stakeholders to implement business requirements, maintain system integrity, and enhance the overall Salesforce ecosystem.
Responsibilities
Benefits
Medical, Vision, Dental, and Life insurance plans
Company HSA Contribution
PTO and Holiday: 12 PTO days, 6 sick leave days, and 11 Paid Holidays
Inclusive Maternity and Paternity leave policies
Utilization Bonus
One-time Certification Bonuses
401k Management
GymPass (Now WellHub) Membership
Compensation Statement
Compensation at Coalescence Cloud Consulting varies depending on various factors, such as role, skill set, and level of experience. As required by local law, we have provided above a reasonable range of compensation for the role described. Please note that salary ranges are subject to change and are not intended to be the only factor considered when making hiring decisions. We also offer a comprehensive benefits package which includes health insurance, retirement plans, paid time off, and other perks.
What We Believe
At Coalescence Cloud Consulting, we are committed to building a diverse and inclusive workforce where everyone feels valued, respected, and empowered. We believe that diversity is essential to our success and helps us better serve our clients and communities.
Equal Employment Opportunities
Coalescence Cloud Consulting is an Equal Opportunity Employer. We believe that every individual should be treated with respect and dignity regardless of their age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
We do not discriminate against employees or applicants on the basis of their age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other protected status as provided by federal, state, or local law.
Coalescence Cloud Consulting is committed to providing equal employment opportunities to our service men and women, including veterans.
Requesting Accommodations
Coalescence Cloud Consulting is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodations. If you require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
Other Employment Statements
Coalescence Cloud Consulting prohibits discrimination or retaliation against employees who have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
As a Salesforce Consultant at Coalescence Cloud, you will play a critical role in configuring and optimizing Salesforce solutions. The ideal candidate will have hands-on experience in Experience Cloud, Omni-Channel, and Einstein Agent Configuration and strong expertise in backend Salesforce administration. You will work closely with stakeholders to implement business requirements, maintain system integrity, and enhance the overall Salesforce ecosystem.
Responsibilities
- Experience with Cloud Setup & Configuration: Design, implement, and configure Experience Cloud sites based on stakeholder requirements
- Salesforce Administration: Perform routine backend configurations, including sandbox refreshes, picklist value updates, and field additions to meet evolving business needs
- Einstein Agent Configuration: Set up and fine-tune Einstein AI for improved agent productivity and customer support automation
- Omni-Channel & Omni-Supervisor Configuration: Configure and optimize Omni-Channel routing and Omni-Supervisor dashboards to enhance case management and workforce efficiency
- Customization & Optimization: Implement custom configurations to align Salesforce functionalities with business objectives
- System Maintenance & Support: Ensure system stability, troubleshoot issues, and provide recommendations for process improvements
- 3 years of experience as a Salesforce Administrator, Developer and/or Consultant
- Hands-on expertise in Experience Cloud, Einstein Agent, Omni-Channel, and Omni-Supervisor configuration
- Strong experience in Salesforce backend configuration, including picklist updates, field additions, and sandbox management
- Salesforce Administrator (ADM 201) or Consultant certifications are a plus
- Excellent communication and stakeholder management skills
- Willingness to learn and adapt to new technologies and methodologies
- Previous experience with management software, preferably Jira
- Excellent communication and interpersonal skills, with the ability to effectively interact with clients, stakeholders, and team members
- Strong problem-solving abilities and a proactive, results-driven mindset, with a commitment to delivering high-quality solutions and exceeding client expectations
Benefits
Medical, Vision, Dental, and Life insurance plans
Company HSA Contribution
PTO and Holiday: 12 PTO days, 6 sick leave days, and 11 Paid Holidays
Inclusive Maternity and Paternity leave policies
Utilization Bonus
One-time Certification Bonuses
401k Management
GymPass (Now WellHub) Membership
Compensation Statement
Compensation at Coalescence Cloud Consulting varies depending on various factors, such as role, skill set, and level of experience. As required by local law, we have provided above a reasonable range of compensation for the role described. Please note that salary ranges are subject to change and are not intended to be the only factor considered when making hiring decisions. We also offer a comprehensive benefits package which includes health insurance, retirement plans, paid time off, and other perks.
What We Believe
At Coalescence Cloud Consulting, we are committed to building a diverse and inclusive workforce where everyone feels valued, respected, and empowered. We believe that diversity is essential to our success and helps us better serve our clients and communities.
Equal Employment Opportunities
Coalescence Cloud Consulting is an Equal Opportunity Employer. We believe that every individual should be treated with respect and dignity regardless of their age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
We do not discriminate against employees or applicants on the basis of their age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other protected status as provided by federal, state, or local law.
Coalescence Cloud Consulting is committed to providing equal employment opportunities to our service men and women, including veterans.
Requesting Accommodations
Coalescence Cloud Consulting is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodations. If you require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
Other Employment Statements
Coalescence Cloud Consulting prohibits discrimination or retaliation against employees who have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Salary : $95,000 - $130,000
