Director Of Operations

Summary/Objective
The Director of Operations (DOO) at Coalinga Regional Medical Center (CRMC) is responsible 
for coordinating daily hospital and skilled nursing facility (SNF) operations to ensure services 
are provided in compliance with CDPH, CMS, Title 22, OSHPD, Health Department, and all 
regulatory agencies governing general acute care hospitals and skilled nursing facilities. This 
role supports the CRMC administration and leadership team in areas such as orientation and 
training, committee coordination, EHR support, policy and procedure development, and regular 
performance assessments using EHR data. Additionally, the position involves communication 
and coordination with internal departments such as HR, corporate billing/AP/AR, payroll, 
vendors, and other related agencies. The DOO will also handle additional duties as assigned by 
the governing board, CEO, or designee, ensuring compliance with regulatory requirements.
The Director of Operations will maintain, update, and develop policies and procedures to guide 
high-quality hospital services and operations. This role represents CRMC in internal 
administration and externally for marketing, service recovery (responding to complaints), 
community relations, and regulatory communications and visits. The DOO is committed to 
ensuring that the highest degree of quality care is always maintained.
DOO is also responsible for the DOCM job duties. 

Essential Functions
• Act as a resource in developing, maintaining, and implementing written policies and 
procedures in consultation with health professionals and administration for the acute 
care hospital (including clinics).
• Ensure on-site presence sufficient to manage and administer the facility effectively.
• Monitor the quality and appropriateness of care provided in accordance with regulations 
and standards.
• Maintain current copies of relevant regulations on-site and make them available to 
professional staff upon request.
• Notify staff about updates to regulations, including additions, deletions, and changes.
• Notify the California Department of Public Health (CDPH) of unusual occurrences as 
specified in Title 22 §75241. For occurrences outside regular business hours, a report 
must be made to CDPH during business hours.
• Provide leadership and guidance on performance guidelines and operational standards.
• Manage facility contract maintenance and ensure annual reviews per regulated 
guidelines.
• Assist in the organization and participation in Quality Assurance, Safety, Leadership, 
Interdisciplinary Committee, Infection Control, Pharmacy and Therapeutics, Utilization 
Review, and other required departmental meetings.
• Perform other duties as assigned.

Competencies
• Attendance/Tardiness 
o Consistently reports to work on time and returns from breaks promptly.
o Notifies supervisors of absences or tardiness in advance.
• Confidentiality 
o Maintains confidentiality of patient and facility records and information.
o Shares confidential or sensitive information only with appropriate parties.
• Customer Service 
o Promotes a positive work atmosphere by leading others in providing excellent 
customer service.
o Communicates effectively with patients, vendors, managers, coworkers, and the 
public.
• Cultural Sensitivity/Ethics 
o Respects cultural and religious differences and conducts business ethically.
o Willing to report any potential fraud or abuse in accordance with CRMC’s Code of 
Conduct.
• Interpersonal Skills 
o Approaches others in a respectful and non-threatening manner, sensitive to their 
needs and feelings.
• Professionalism 
o Adheres to all CRMC policies and procedures, including dress code and wearing 
a visible ID badge.
• Safety 
o Demonstrates knowledge of hospital and departmental safety protocols, including 
disaster plans, infection control policies, and fire safety regulations.
o Maintains a clean, safe work environment and utilizes standard precautions for 
infection control.

Supervisory Responsibilities
• 24-hour responsibility and accountability for patient care activities, departmental 
operations, and staff functionality.
• Demonstrates leadership in sustaining accountability for department-wide support of 
quality metrics, performance improvement, and organizational goals.
• Provides supervision for Nutritional Services, Laboratory, Radiology, IT, and 
Environmental Services departments in the absence of their managers.

Work Environment
• Ability to stand and walk for prolonged periods.
• Ability to communicate effectively with doctors, patients, and staff.
• Understands and respects cultural differences in patient care.

Physical Demands
• Ability to walk, stand, and run for extended periods.
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to lift, push, or pull heavy objects.

Travel Required
• Occasional travel to other sites as required.

Required Education and Experience
• RN preferred, LVN accepted with relevant experience. 
• Previous experience in healthcare management or provider relations preferred. 
• Strong organizational and communication skills. 
• Proficiency in case management software and electronic health records (EHR). 
• Ability to work collaboratively with a diverse team of healthcare professionals. 
• Healthcare Accreditation Certified Professional (required). 
• Rural Health Nurse Certification (required).

Preferred Education and Experience
• Preferred bachelor’s degree in business administration, Healthcare Administration, or a 
related field.

Additional Eligibility Requirements
• Must be able to satisfy the requirements of the Immigration Reform and Control Act of 
1986, including documentation of identity and work authorization in the U.S.

Affirmative Action/EEO Statement
Coalinga Regional Medical Center is committed to providing equal employment opportunities 
and making employment decisions without regard to sex, sexual orientation, gender identity or 
expression, race, religion, disability, military status, veteran status, or any other protected status 
under federal, state, or local laws. Our management is committed to ensuring the fulfillment of 
this policy in hiring, placement, promotion, transfer, demotion, layoff, termination, and 
compensation practices.

Other Duties
This job description is not intended to be an exhaustive list of all duties, responsibilities, or 
activities that may be required of the employee for this position. Duties and responsibilities may 
change at any time with or without notice.

Salary : $48 - $58