What are the responsibilities and job description for the Payment Operations Analyst position at Coast Central Credit Union?
*This is not a remote job*
We do not accept applications through this website. For full job description and application, please visit our career page on out website: https://www.coastccu.org/community/careers/
Overview
Responsible for analyzing card related data, using numerous systems and tools to provide scheduled and on demand statistical information. Collaborate with the Manager, Payment Operations; Sr. AVP. Member Digital Services: and VP Digital Operations to increase our interchange income, lowering our overall fraud costs and revamping current processes so they are following best practices. Provide excellent service to all Members, internal team members and vendors. Performs various duties relating to data and technology to develop, implement, and champion change through process improvements.
Duties
- Prepare and evaluate monthly card portfolio analysis.
- Serve as the Visa Data Manager expert.
- Use Visa Data Manager to identify trends and opportunities with debit and credit cards. Actively seek opportunities to increase member card usage.
- Develop and prepare card segmentation reports for use in optimizing interchange income.
- Recommend strategies to increase card penetration and utilization based on current trends.
- Serve as a resource for Visa Credit and Debit card portfolio data.
- Prepare data and submit Visa Quarterly Operating Certificate.
- Provide analytical support for decision making during large card compromises.
- Collaborate with peer financial institutions to compare & improve data collection and process improvements.
- Exam vendor & department processes for operational efficiencies to decrease annual fraud losses.
- Collect and prepare information for both internal and external card audits.
- Prepares, evaluates, and makes recommendations on special projects.
- Performs other duties as assigned.
Qualifications
- Understand and professionally & tactfully respond to complex verbal and written communications via phone, in person, and electronically.
- This position requires extensive knowledge of credit union policy and procedures especially related to Debit & Credits products & services.
- Excellent member service skills and the ability to work effectively with staff and management is required.
- Working knowledge of Microsoft Word, Excel, Power Point, and related systems.
- Able to work with minimum supervision.
Education and Experience
- Two years as a Payment Operations Representative, or in a related position within the credit union, or relevant experience with another financial institution or relevant office experience.
- Extensive knowledge in card processing and/or other payment related back-office functionals like wires, ACH, ATMs is preferred.
- Preferred Visa Card related certifications or must be able to obtain them within an agreed upon timeframe upon hire.
- High school graduation or equivalent.
Job Type: Full-time
Pay: $23.78 - $38.99 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Profit sharing
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $24 - $39
