Patient Care Coordinator

About Coast Community Health Center

Is the coastal life calling your name? The city of Bandon is home to incredible ocean vistas, pristine air, mild climate, and the genuine friendliness of people. We have the most charming stores and restaurants, a historic lighthouse and thriving art community.

It is the philosophy and belief of Coast Community Health Center that to achieve our mission to increase availability of affordable, high-quality healthcare for all, the most important element is that we have a team of individuals who feel honored and privileged to serve their community and support each other through commitment to a set of nonnegotiable, referred to as The Coast Way.

The Coast culture is developed based on the non-negotiable attributes that make up The Coast Way. Coast expects and holds accountable our teams to these attributes. Coast believes that these attributes, if successful, will foster a positive work environment that improves the lives of our workforce, patients, and the community we serve. Coast strives to create a workplace where no team member is viewed or treated as more important than any other. The work you do, the input, the ideas, opinions, and feedback you provide are important.

About the role

This position participates with the Health Care Team in delivering quality and customer focused health care to patients in a manner that reflects Coast Community Health Center’s mission, vision, and values. Provides clinical and administrative support to clinicians and other health care team members to offer a variety of health care services to patients.

What you'll do

• Administrative Duties
  
  • Greets patients and escorts them to the examination room.
  • Answer telephones and schedule patient appointments.
  • Verifies and updates patient information by interviewing patient and confirming purpose of visit.
  • Provides information and education to patients regarding CCHC services.
  • Completes prior authorization forms and other inter-agency documents as directed.
  • Ensures supplies are stocked and ready for patient/provider use.
• Clinical Duties
  
  • Prepares and organizes for patient’s office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g., diagnostic test results, consultation reports, outside records, etc.) and order entries are ready for clinician review prior to appointment time.
  • Able to accurately take vital signs appropriately including height, weight, blood pressure, pulse, respirations, temperature, and O2 saturation.
  • Utilizes standardized tools (CDSS, health maintenance alerts) to identify and address health maintenance/care gaps with patient and alerts clinician on those that require his/her attention.
  • Prepares patient for actual visit prior to clinician’s exam during rooming-in process.
  • Assists providers during examination as directed.
  • Assists providers and staff with patient medication prescriptions.
  • Able to prepare and administer medications and immunizations as directed by provider.
  • Collects lab specimens and performs CLIA lab tests as directed.
  • Follows protocols/guidelines and standing orders of providers.
• Supporting Job Responsibilities
  
  • Attend meetings, team huddles, and assigned trainings.
  • In a timely manner address correspondence, which includes but is not limited to Outlook, EHR encounters, in-office correspondence.
  • Utilize resources to remain informed of organizational communication (i.e., Huddle, white board, etc.).
  • Comply with all policies, procedures, guidelines, and workflows.
  • Perform safe work practices to protect the health and safety of employees and patients per OSHA regulation.
  • Protect individually identifiable health information per HIPAA regulation.
  • Proper and timely documentation in EMR.
  • Complete all required compliance training within the established timeline.
  • Utilize the incident reporting system as needed.
  • Other duties as assigned.

Qualifications

• High school diploma or equivalent
• Current Oregon Driver’s License
• Current CPR certification
• CCMA or high-level work experience preferred