What are the responsibilities and job description for the Front Desk Receptionist position at Coast Dermatology?
Water’s Edge Dermatology is Florida’s largest and leading premier medical, surgical, and cosmetic dermatology practices. We take pride in delivering the most exceptional patient experience and care.
Medical Receptionists are the first point of administrative contact for patients in the office; performing a variety of basic office functions such as greeting, scheduling and checking patients in and out for their appointments.
Essential Functions
- Adheres to the Water’s Edge Mission Statement, Credo and Service Goals, and Values providing exceptional customer service at all times.
- Greets and welcomes patients as they arrive for their appointments.
- Registers new patients and updates existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collects and applies payments of services and products.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette; directs calls as necessary.
- Facilitates patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating such with patients and clinical staff, checking patients in and out for their appointments.
- Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
- Learns new products and maintains an accurate inventory of all items.
- Ensures a positive experience for each patient through excellent customer service practices.
- Verifies patient health benefits with approved health care companies.
- Sends out and receives medical records and referrals for patient care.
- Keeps reception area clean and organized.
- Works in a team environment to accomplish common tasks in a collegial manner.
Supervisory Responsibility
This position does not supervise others
Required Education and Experience
High School diploma or equivalent Dermatology experience is preferred
1-2 years medical office experience
Company benefits include:
- Competitive pay
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Generous paid time off
- Ancillary benefits
- Employee discounts on services and products