What are the responsibilities and job description for the Drayage Operations Executive position at Coast To Coast Logistics?
Who We Are
Coast to Coast Logistics is a leading logistics and freight brokerage company dedicated to streamlining the transportation process for businesses across North America. We pride ourselves on offering innovative logistics solutions, exceptional customer service, and a collaborative team environment. With a commitment to excellence, we help our clients move goods efficiently, ensuring reliability and satisfaction every step of the way. Our mission is to drive success for our clients and partners by delivering top-tier logistics solutions.
About the Role
As a Drayage Operations Executive , you will play a critical role in ensuring operational excellence while supporting both internal and external customers. Your responsibilities will include managing the tracking and tracing of client shipments, scheduling delivery and pickup appointments, and leading communication to ensure on-time arrivals and departures. At the core of this role is delivering exceptional customer service, ensuring the satisfaction of both carriers and customers.
Responsibilities
- Deliver outstanding customer and carrier follow-up to maintain strong relationships.
- Manage incoming calls and provide efficient, professional support.
- Track and trace shipments to monitor progress and ensure on-time delivery.
- Schedule, prioritize, and arrange pickups to align with client requirements.
- Manage and promptly fulfill customer and carrier requests.
- Provide real-time shipment updates and audit load information for accuracy.
- Schedule delivery and pickup appointments with precision and attention to detail.
- Maintain and track updates on transaction details in compliance with standard operating procedures (SOPs).
Who You Are
We are looking for highly motivated and organized individuals who thrive in a fast-paced, customer-focused environment.
Minimum Requirements :
Preferred Qualifications :
Work Environment
This role requires in-office participation four (4) days per week at our Deerfield office. We believe in fostering collaboration and building a positive team environment, which comes from working together in person while maintaining flexibility for our team members.
Pay and Benefits
We offer a competitive compensation package, including :
Join us at Coast to Coast Logistics and help drive success in the logistics industry! Apply today to become part of our team.