What are the responsibilities and job description for the Customer Service Representative position at Coast To Coast Motors?
A Customer service representative (CSR) acts as a liaison, providing product/services information and resolving any emerging problems our customers may face with accuracy and efficiency. The best CSRs are patient, empathetic, and passionately communicative with Customers. CSRs advocate for Customers’ situations when necessary. CSRs gather Customer feedback for Company use. CSRs problem solve, with regular troubleshooting and investigating customer complaints.
Responsibilities and Duties
The Customer Service Representative must be able to:
· Manage a large amount of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
Qualifications
Education:
· High School Diploma or GED
Experience: You need computer skills and a positive attitude and we will train you!
Specific Skills:
- Must be Bilingual (Spanish)
- Strong phone contact handling skills and active listening
- Basic computer skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Knowledge in Excel preferred
Schedule is Mon-Sat, with one day off during week plus Sundays. Schedule may vary for business needs.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Language:
- Spanish (Required)
Work Location: In person
Salary : $17
