What are the responsibilities and job description for the Customer Relations and Administrative Assistant position at COAST TO COAST RESTORATION INC?
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
We are a local home remodeling and restoration company seeking a highly organized and detail-oriented individual to join our team as a Customer Relations and Administrative Assistant. The successful candidate will be the first point of contact for customer communication through various channels such as multi-line phone, email, and Yelp. In addition to managing customer interactions, this role involves coordinating with internal teams, partners, and insurance companies. The candidate will also play a crucial role in administrative tasks, ensuring the smooth flow of operations within the company.
Responsibilities:
- Customer Communication
- Serve as the initial point of contact for customer inquiries via multi-line phone, email, and Yelp.
- Contact leads from partners.
- Appointment Scheduling
- Update and manage the calendar with appointments
- Call and confirm appointments
- Schedule estimators and technicians for mitigation/repairs/custom appointments
- Administrative Tasks
- Maintain software platform with all new jobs and import documents to keep files up to date.
- Coordinate with the mitigation team when scheduling technicians for appointments.
- Handle accounts receivable for repairs and mitigation, including processing client payments and billing.
- Financial Coordination
- Coordinate pick up of payment with Project Managers via email for progress payments.
- Maintain many files and ensure the organization of accounts receivable for the mitigation department.
- Establish frequent contact with insurance companies to check on the status of payments.
- Submit billing documentation to insurance when necessary.
- Documentation and File Management
- Create new customer files upon signing of new jobs using designated platform.
- Keep customer files up to date with necessary documents.
- File receipts and customer documents efficiently.
- Project and Administrative Support
- Create folders for Project Managers for each assigned job.
- Keep the Active Job Project Manager board up to date.
- Support estimators with contract creation and management.
- Supporting other office personnel with tasks/projects
- Social Media Marketing:
- Take responsibility for social media marketing on platforms such as Instagram, Yelp, and Kitchen & Bath Association page.
- Keep various social media platforms up to date with creative posts to engage current and prospective clients.
Qualifications:
- Strong organizational skills and attention to detail.
- Excellent communication skills.
- Ability to multitask and prioritize effectively.
- Proficiency in using tools such as Basecamp, SignNow, MICA, Adobe, and Brightserv.
- Familiarity with social media platforms for marketing purposes.
- Experience in accounts receivable and customer relations is preferred.
- Experience in Reconstruction and Mitigation/Remediation is preferred but not required.
Status
- Full Time
Time of Work:
- Normal hours of work are 8:00 am to 5:00pm, Monday-Friday
If you are a proactive and organized individual with a passion for customer relations and administrative excellence, we encourage you to apply for this exciting opportunity.
Salary : $20 - $25
