Care Coordinator I

PROGRAM: Housing & Community Services TITLE: Care Coordinator I

JOB CLASSIFICATION: Care Coordination Specialist SALARY RANGE: $22.08-24.14/hourly

DEPARTMENT: Housing & Community Services

IMMEDIATE SUPERVISOR: HCS Program Manager

SUMMARY DESCRIPTION: This position provides comprehensive care coordination for individuals experiencing homelessness or housing instability. The Care Coordinator works with participants to develop individualized support plans to achieve housing stability and move toward self-sufficiency. The Care Coordinator interacts with diverse community supports, including behavioral health, substance abuse treatment, physical health, criminal justice, benefits management and employment. This is a full-time, hourly position. The position is based in Pacific County, but may occasionally require travel to and work in our Grays Harbor and Lewis County offices. The primary office locations are in Raymond, WA and Longbeach, WA.

FUNCTIONAL RESPONSIBILITIES:

1. Coordinate care that is safe, timely, effective, efficient, equitable, and client-centered.

2. Accept case assignments in a timely manner, review case progress, and determine program exits.

3. Help clients achieve wellness and autonomy.

4. Complete comprehensive assessments including the goals, steps to achieve goals and resources needed to achieve self-sufficiency.

5. Maintain regular communication with tenants, landlords, community partners, funders, and management.

6. Educate and inform applicants of program requirements and responsibilities.

7. Provide skills training in household budgeting.

8. Advocate and refer for services, including financial assistance, legal aid, housing, job placement, education, primary healthcare, mental health, substance treatment and other client-identified needs.

9. Coach participants to improve self-advocacy.

10. Complete all required documentation, including but not limited to progress reports, client eligibility, enrollment, tracking, and contacts with or on behalf of individual participants.

11. Collect data and prepare reports as mandated by program procedure within the agency.

12. Attend scheduled interdisciplinary team meetings and supervisory sessions.

13. Complete all training required for the Care Coordinator position, and actively engage in developing a Professional Development Plan.

14. Positively represent CCAP in the community, including external meetings and forums.

15. Positively contribute to healthy, collaborative department and agency cultures.

MINIMUM QUALIFICATIONS

1. 2 years related professional experience in client advocacy. Lived experience with demonstrated success in self-advocacy or a related peer certification may substitute.

2. Current WA Driver’s License and auto insurance for frequent travel throughout the county to meet and transport participants. Clear driving record is required.

PREFERRED QUALIFICATIONS

1. Lived experience with homelessness and factors associated with housing instability.

1. Clear understanding of trauma informed care

2. Bilingual- English/ Spanish

3. Certified Peer Counselor training (or desire to obtain upon hire)

4. Proficiency in Microsoft word

5. Motivational interviewing skills

1. Excellent oral communication skills.

2. Organizational and time management skills.

3. Problem-solving skills

6. Other cultural competencies that contribute to the agency’s effectiveness in serving diverse populations.

7. AA/BA/BS degree in related human services field.

Job Type: Full-time

Pay: $22.08 - $24.14 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Application Question(s):

• Can you pass a background check and drug test?

Education:

• High school or equivalent (Preferred)

Experience:

• lived experience and care coordinator/case manager: 2 years (Preferred)

License/Certification:

• Washington State Drivers License (Required)

Work Location: In person

Salary : $22 - $24