What are the responsibilities and job description for the Front Desk Associate position at Coastal Health?
Job Details
Job Location: Unassigned - FL
Salary Range: Undisclosed
Description
Overview:
Serves patients by greeting and helping them; checking patients in and out; collecting copays; scheduling appointments; maintaining records and accounts.
Responsibilities:
- Lives the DREAM values.
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Checks in all patients for their appointments in a timely manner.
- Checks out all patients in a timely manner.
- Schedules all follow-up/procedure appointments.
- Verifies patients name/DOB when giving out prescriptions/lab work or imaging orders/referral copies.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Ensures the patient has completed Epion Pre-registration, verifies that patient demographic information is up to date, obtains and scans ID and insurance cards.
- Prep Athena/Epion Homepage (verifying eligibility & benefits, patients responsibility, checking for outstanding balances and credits, verifying that an insurance office visit referral is valid and on file for any specialist office visit if applicable).
- Obtains revenue by recording and updating financial information; recording and collecting patient balances; controlling credit extended to patients; filing, and collecting.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
Qualifications
Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.
