OFFICE ASSISTANT – OTS/PENDER ROCKY POINT

COASTAL HORIZONS CENTER INC.

JOB TITLE: OFFICE ASSISTANT – OTS/ Rocky Point, NC Pender

SCHEDULE: 40 hours/week

Monday-Friday between 7am-5pm & occasional Saturday coverage from 6:30am-10:30am

SUPERVISED BY: OFFICE MANAGER

REQUIRED EDUCATIONAL/EXPERIENTIAL QUALIFICATIONS:

• High School Graduate with some business courses.
• Two (2) years secretarial or clerical experience.

OR

• Equivalent combination of education and experience.
• Experience in third party medical billing.
• Ability to work a flexible schedule

GENERAL STATEMENT OF DUTIES:

• Performs a variety of secretarial and administrative support duties.
• Provides clerical and administrative support for proper maintenance of client records.
• Knowledge of all Outpatient Treatment Services (OTS) programs.
• Assisting the staff of OTS in daily procedures.
• Subject to the OSHA rules and regulations on blood borne pathogens due to the possible exposure of various body fluids.
• General knowledge of the program and related functions as needed.

ESSENTIAL DUTIES AND TASKS: APPROX % OF TIME

• 50% Performs duties related to client records and provides appropriate follow up to assure compliance to policies and procedures of CHC and requirements of regulatory authorities. Maintains client records in accordance with regulatory authorities and client confidentiality.
• 30 % Answer phones at the front desk, provide support for Office Assistant team members, check in clients, respond to faxes, manages electronically received documents, pick up incoming mail, file client related paperwork, clerical work, check in and review new client paperwork, maintain client confidentiality by securing all client information via telephone or personal contact, order supplies; Collect and post client payments; assist with 3rd party billing as assigned. Collect client fees
• 15% patient and office support – schedule and reschedule appointments for therapist / counselors / providers conduct reminder calls; provides assistance to prescribers, clinicians, and billing staff
• 5% Performs other related duties as assigned

RECRUITMENT AND SELECTION GUIDELINES:

• General knowledge of office practice and procedures.
• Working knowledge of health information management/medical records compliance standards, procedures and processes.
• Ability to communicate effectively in person and by telephone.
• Ability to operate any office machines required by the position such as computer and printer, typewriter, calculator and other equipment.
• Working knowledge of Microsoft Office to include Windows XP and/or 2000, MS Word, Excel and Outlook.
• Ability to arrange and place records, reports and files into proper sequence.
• Ability to gather and give basic information and instructions on agency programs and services based on inquiries.
• Willingness to work with clients who have special needs and interact with them professionally.
• Considerable ability to relate well to professional staff and communicate record deficiencies and compliance needs.
• Ability to establish and maintain effective working relationships.
• Working knowledge and ability to use correct grammar, vocabulary and spelling.
• Working knowledge of arithmetic and its uses in general office work.
• Must be able to physically perform the basic life operational functions of stooping, standing, walking, fingering, grasping, talking, hearing and repetitive motions.
• Must be able to perform sedentary work exerting up to ten (10) pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must possess the visual acuity to prepare and analyze data and figures, operate a computer and do extensive reading.
• Strong ability to plan and organize work.
• Considerable ability to maintain confidentiality of client information and records.
• Strong ability to use sound judgment in processing and working with client information and records.

SALARY: Commensurate with education and experience. Benefits available include health/medical, dental, life insurance, paid time off programs, 401 K retirement savings plan. For more information, please visit our website at www.coastalhorizons.org

Please mail, fax, or email your resume and cover letter to: (no phone calls please)

Coastal Horizons Center, Inc.

ATTN: RECRUITMENT/HR

615 Shipyard Blvd.

Wilmington, NC. 28412

Fax: 910-218-3082

Email: jobs@coastalhorizons.org

Coastal Horizons is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

An Equal Opportunity / Affirmative Action Employer; Complying with The Immigration Reform and Control Act.