What are the responsibilities and job description for the Holiday Inn Express Oceanfront - Front Desk Supervisor position at COASTAL Hospitality Associates, LLC.?
Holiday Inn Express-Virginia Beach-Front Desk Supervisor-$17.00 per hour
OVERVIEW:
The Holiday Inn Virginia Beach Oceanfront is seeking a team orientated hospitality specialist to fill the role of Front Desk Supervisor. This supervisor is responsible for the supervision of all aspects of the Front Desk functions and ensuring guest satisfaction.
How You'll Be Rewarded:
- A chance to learn something new every day in a fun, friendly work environment!
- Health Benefits; Medical, Dental and Vision
- Paid Time Off
- Employee Assistance Program
- Company Paid Short Term Disability, Life Insurance and Accidental Death
- Affordable and Optional Long Term Disability and Supplemental Life Insurance
- Company Matched 401K
- Health Care Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- Legal Resources
- Associate Travel Discounts per Brand Guidelines
Essential Functions:
- Provide excellent guest service and enhance the guest experience
- Maintain complete knowledge of and comply with all company and departmental policies/service procedures/standards
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Maintain knowledge of hotel features, amenities, services and all hotel departments.
- Answer phones, check guests in/out, make reservations, handle guest requests and coordinate groups
- Train, support and supervise and manage the performance of the front desk team
- Involvement in hiring, scheduling, progressive discipline, ordering departmental supplies, monthly inventories, departmental meetings
- Involvement in all hotel activities and offering support and assistance to all hotel departments
- Work to maximize revenues and minimize expensesSupervisory experience in the hospitality industry preferred or 2 years hotel front desk experience.Candidates must be willing to work a varied schedule to include evenings, nights, holidays and weekends.
Physical requirements include: walking and standing for up to 8 hours per day; pushing and pulling up to 200lbs; lifting/transporting at least 50lbs: reaching; bending and stooping; and visually inspecting items.
EOE M/F/Vet/Disabled
Salary : $17
