Front Desk Agent Super Opportunity: Holiday Inn Express Virginia Beach

Holiday Inn Express Nags Head - Front Desk Clerk (Full Time )

IMMEDIATE HIRE ! If you are seeking to join a GREAT company that TRULY CARES about YOU - Join our team today

The Holiday Inn Express Nags Head is hiring now for a full-time Front Desk Agent. We are seeking awesome associates who want to grow their career in hospitality. Cross training is available in other positions. Our team wouldn’t be complete without you !

If you want to be part of our great team and want to work now, apply immediately!

What You Will Bring To This Role:

The Full Time, is responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. He/She implements and maintains a service and management philosophy which serves as a role model to others. Bring your excellent communication skills, leadership skills, and a passion to serve others to apply for our Full Time Front Desk Agent role at the Holiday Inn Oceanside.

What You Will Bring To This Role:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures.

Some of Your Responsibilities Would Be:

• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Ability to communicate effectively with guests as well as team members
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Verify guest information upon arrival and departure
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Maintain and secure a cash bank to perform job functions.
• Obtain method of payment from guests (credit or cash)
• Resolve discrepancies on the room status report with Housekeeping.
• Process all payments according to established hotel requirements
• Maintain all guest information and hotel occupancy status using hotel operating systems

Minimum Qualifications:

• Prior or related experience
• Previous cash handling experience

Required Characteristics:

• Candidates must be able to stand for a full eight (8) hour shift.
• Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
• Bending, stooping, and reaching overhead.

How You Will Be Rewarded:

A chance to learn something new every day in a fun, friendly work environment!
Competitive Salary and Benefits Package
Health Benefits; Medical, Dental and Vision*
Paid Time Off and PTO Sell Back Plan
Employee Assistance Program
Company Paid Short Term Disability, Life Insurance and Accidental Death*
Affordable and Optional Long-Term Disability and Supplemental Life Insurance*
Company Matched 401K
Health Care Flexible Spending Account*
Dependent Care Flexible Spending Account*
Health Savings Account*
Legal Resources*
Associate Travel Discounts per Brand Guidelines
Associate Referral Incentive Program
*Full Time Associates only

EOE M/F/Vet/Disabled

Job Type: Full-time

Pay: $16.00 - $16.01 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Work Location: In person

Salary : $16 - $16