What are the responsibilities and job description for the Guest Experience Team Member position at Coastal Maine Botanical Gardens?
Job Summary
The Guest Experience Team Member supports the mission of Coastal Maine Botanical Gardens by serving as an ambassador for the organization and providing guests with a warm welcome to the Gardens. They introduce guests to the range of services and experiences available at the Gardens.
Primary Functions:
- Greet guests with a welcoming, friendly demeanor and respond to any guest questions or complaints with courtesy and patience.
- Process admissions and reservations on the Point-of-Sale system (TAM).
- Count cash, and process credit card payments.
- Actively engage in membership development and process membership applications.
- Assist guests with renting mobility devices such as motorized scooters and wheelchairs.
- Open and lock the Visitor Center doors at opening and closing.
- Conduct a sweep of the Gardens at closing time and monitor parking lots to ensure all guests have left the property.
- Maintain cleanliness and organization of admissions desks.
- Continually update knowledge and understanding of the Gardens, including the Gardens' layout and its range of offerings, in order to provide accurate information and helpful assistance to guests.
- Support a culture that welcomes all people to the Gardens and creates meaningful experiences with the natural world and the people around them.
Physical Requirements:
- Most of the work is done indoors during the regular summer season, but there are outdoor aspects to the job, which may be performed in inclement weather.
- The work requires standing for long periods of time with daily walking and/or driving a golf cart. In the winter, the work is indoors.
Requirements:
- Excellent customer service skills with a friendly, positive attitude.
- Ability to work efficiently in a fast-paced environment.
- Excellent verbal communication skills and ability to communicate proficiently in English.
- Ability to comfortably interact with guests, volunteers, staff, board members, and the community, striving to exceed guest expectations and creating an exceptional experience for those visiting the Gardens.
- Possess a teamwork orientation that supports and uplifts the work environment.
- Ability to stand for long periods.
- Ability to operate a Point-of-Sale computer and to make change.
- A desire to learn more about the Gardens.
- Commitment to working across the organization to support the integration of IDEA (Inclusion, Diversity, Equity, and Accessibility) principles into Coastal Maine Botanical Gardens' internal operations and its relationships with visitors and guests.
