What are the responsibilities and job description for the Help Desk Analyst position at Coastal Ridge Real Estate?
What You’ll Do:
As a Helpdesk Analyst, you’ll provide support to users, software, systems and multiple environments throughout the organization. Utilizing remote support techniques, troubleshooting fundamentals, and a strong knowledge/skill set, you will resolve issues and escalate where necessary.
Where You’ll Work:
Located in downtown Columbus, Ohio, our corporate offices overlook the Columbus Commons which plays hosts to over 200 events throughout the year. Enjoy the building’s fitness center and rooftop terrace with adjoining clubroom, and walk to some of the city’s best restaurants and downtown amenities.
What You’ll Own:
Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 800 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust.
What You’ll Get:
As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.
As a Helpdesk Analyst, you’ll provide support to users, software, systems and multiple environments throughout the organization. Utilizing remote support techniques, troubleshooting fundamentals, and a strong knowledge/skill set, you will resolve issues and escalate where necessary.
Where You’ll Work:
Located in downtown Columbus, Ohio, our corporate offices overlook the Columbus Commons which plays hosts to over 200 events throughout the year. Enjoy the building’s fitness center and rooftop terrace with adjoining clubroom, and walk to some of the city’s best restaurants and downtown amenities.
What You’ll Own:
- Diagnose and resolve technical issues related to hardware, software, and network problems.
- Provide step-by-step guidance to users to resolve their issues.
- Maintain and document trouble tickets, incidents, system procedures and processes.
- Provide some networking support and diagnosis.
- Company hardware and software procurement and record keeping.
- IT asset management – recycling, e-waste, and loaner equipment tracking.
- Other duties as directed and assigned, including occasional late after hours/weekend tasks.
- Other duties and projects as directed and assigned.
- Bachelor’s degree -OR- experience plus certification ex. (Network , A , Security , etc. ) in IT related field.
- 2 years’ experience providing technical support in a multi-location environment.
- Experience with providing product support for Microsoft Office 365 and Windows
- Experience with ticketing platforms including fresh service, Jira, Zendesk, ServiceNow, etc.
- Printer setup and troubleshooting.
- Remote support software experience.
- Ability to use a ladder; lift 50 lbs.
- While not typical, available to travel anywhere in Ohio and surrounding states.
- Preferred experience:
- Remote management software experience.
- Knowledge of VoIP systems.
- Product Warranty/RMA experience
- Tech savvy professional. You know your stuff when it comes to cloud computing. Ideally you have intermediate knowledge of Microsoft 365 applications such as Teams, One Drive, SharePoint and Exchange. Experienced with and computer troubleshooting including Windows and Mac OS. In the ever-changing world of technology, you have the desire, ability, and know-how to keep current with the latest technologies.
- Customer service driven. You approach our employees and vendors with a positive, friendly attitude and take pride in providing top-notch service by building long-term relationships and going above and beyond expectations. You take responsibility for and quickly rectify mistakes and respond to helpdesk tickets and complaints in a timely and empathetic manner.
- A courageous problem solver. You keep it cool when things get crazy, approach problems with viable solutions, and know when you need to roll up your sleeves to support the team.
Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 800 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust.
What You’ll Get:
As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.
