What are the responsibilities and job description for the Customer Experience Representative position at Coastal Waste & Recycling Inc?
Job Description
Job Description
About Us
Coastal Waste & Recycling, Inc. is a South Florida based solid waste disposal and recycling company, focused on providing effective solutions to make proper waste & recycling disposal effortless for our customers in the region. Our customers know they can count on Coastal to provide a superior experience while fostering a sustainable future for generations to come. Why Work with Us? Our company cannot thrive without great people devoted to serving our customers and our community. We are focused on attracting talented individuals across professions who are as committed to serving customers and the community as we are. At Coastal our company culture is based on integrity. We do the right thing for our employees, customers, community, and environment. Because we are focused on doing the right things, accountability, safety, environmental stewardship, and customer service are organic to our culture.
Job Description
With general direction, the Customer Service Representative is responsible for responding to and resolving customer service inquiries, requests for service or complaints. This position also handles all temporary business inquires including describing available services, quoting price and selling services.
Knowledge, Skills & Abilities
- Communicate clearly and effectively with customers and coworkers.
- Act in a professional, courteous and cooperative manner with customers and coworkers
- Demonstrate the ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.
- Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
- Accurate data entry is essential.
- Must be bilingual (English and Spanish).
Principal Responsibilities
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
If you meet the requirements and would like to apply, please respond to the e-mail provided with your resume and salary history. No phone calls please. We offer a competitive compensation package. We are an EOE and Drug Free Workplace. Must be able to pass a pre-employment drug screening.
Qualifications
