Billing Assistant

Billing Assistant

Coastal Wellness & Counseling LLC – Anchorage, AK

Full-Time | Non-Exempt |

Are you passionate about client advocacy and skilled in managing healthcare billing processes? Do you thrive in dynamic environments and stay calm under pressure? Coastal Wellness & Counseling LLC (CWC) is seeking a Billing Assistant to join our team. This role is essential in maintaining accurate billing processes, fostering clear communication with clients, and supporting account management.

About Us:

CWC is a mental health counseling center dedicated to delivering compassionate care. We offer individual, couple, family, and group therapy, creating a welcoming space for clients and staff alike. Our team is committed to providing exceptional client support, from initial contact through the billing process.

Position Overview:

The Billing Assistant will focus on managing the billing cycle for our clients, with an emphasis on accuracy, efficiency, and client advocacy. The ideal candidate has hands-on experience in medical billing, excellent organizational skills, and a strong ability to communicate with both clients and team members.

Key Responsibilities:

• Client Communication: Provide clear and empathetic support to clients regarding billing inquiries, insurance coverage, and payment responsibilities.
• Billing & Claims Management: Gather and verify insurance information, communicate billing details with clients, and enter data into our Electronic Health Records (EHR) system.
• Benefit Checks & Claims Auditing: Perform insurance benefit checks, audit claims for errors or denials, and assist in resolving rejections and other billing issues.

• Accounts Reconciliation: Support account reconciliation efforts, ensuring accuracy and timely updates.
• Administrative Support: Provide general support, including data entry, scheduling, and occasional front desk duties. Maintain compliance with HIPAA regulations and ensure confidentiality.
• Collaboration: Work closely with the team to streamline processes and improve the client experience.

Ideal Candidate Traits:

• Adaptable & Resilient: Thrives in a dynamic, sometimes chaotic environment. Embraces change as an opportunity to improve processes and outcomes.
• Effective Communicator: Strong written and verbal communication skills, particularly with clients and team members.
• Tech-Savvy: Proficient in Electronic Health Record (EHR) systems (e.g., Simple Practice), Microsoft Office Suite, and Google Suite, and Slack. Comfortable using Google Sheets and other software to track account details.
• Organized & Detail-Oriented: Ability to manage multiple accounts and maintain accurate records

Qualifications:

• Education: High School Diploma or equivalent required; an Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field is preferred.
• Experience: At least 1-2 years of experience in medical billing and insurance processes, preferably within a mental health or similar clinical setting.
• Background Check: Must be able to pass a background check as a condition of employment.
• Skills: Strong interpersonal skills, advanced mathematical skills for billing accuracy, and a commitment to client advocacy.

Why Join CWC?

• Collaborative Environment: Be part of a supportive team that values communication, growth, and client-centered care.
• Opportunity for Growth: This role offers room for advancement within the billing department as proficiency and responsibility increase.
• Make a Difference: Play a key role in client advocacy, ensuring positive outcomes and a supportive experience for those navigating the complexities of healthcare billing.

How to Apply:

If you are a proactive, client-focused professional with a passion for helping others, we want to hear from you! Apply or send your resume to daniellem@alerachr.com