What are the responsibilities and job description for the Collections Admin Officer 1 position at COASTHILLS FEDERAL CREDIT UNION?
SUMMARY
Under the general supervision of the Collections Manager, the Collections Administrative Officer 1 is responsible for performing a wide variety of collection department duties including but limited to those listed below. Promotes and maintains a positive image of the Credit Union.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.
- Credit Reporting: Member and E-Oscar disputes, Inquiry removal, Bullseye requests, updating reporting agencies & Tracking Records. Comply with FCRA Regulations and CU Policies & Procedures.
- GAP and Warranty Processing: Claims, Cancellations, Early Payoffs, Updating Tracking Record, Contacting dealerships and insurance companies for follow up.
- General Ledgers: Ensures assigned general ledgers are balanced daily, weekly, monthly – e.g. CPI, Clearing, etc.
- Communicates trend information to Management Team: e.g. Disputes, Dealerships (refunds), Loan Protection Claims, Probate Claims.
- Contacts members and third parties via telephone, letter and email.
- Proof of Insurance: Incoming documents- review, notate the account and forward to SWBC.
- TruStage Loan Protection: Filing & Tracking Claims, Assist Members & Member follow up
- Deceased Members – Creditors’ Probate Claims.
- Member inquiries and requests: Responds and assists in completing forms and documents.
- Payment Errors: Research accounts and loan transactions to resolve payment/posting errors.
- Payments: Posting incoming loan payments and retuned checks
- SWBC ECM: Posting exceptions on delinquent and restricted accounts, payment and recasts.
- Accounts Payable: Invoice administration and preparation for management review.
- Mail sorting
- Supplies: Orders department supplies
- Under $5 Payment Report
- Back up to Fulfillment Officer
- Regularly attends and participates in in-house training.
- Willing to attend offsite training.
- Attention to detail and accuracy with integrity are a must.
- Performs duties as assigned by management and may be assigned to work at any location.
QUALIFICATIONS
The qualifications listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this position.
Education and Experience
High School diploma or equivalent.
Six months to one-year experience in collections, clerical administrative or related area.
Certificates, Licenses and Registrations
None.
Knowledge
Experience with computer systems and software: Microsoft Office, etc.
Other Skills and Abilities
Operates a variety of office equipment and machines.
Travels, attends, and participates in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging.
Ability to work a variety of hours, including evenings and weekends.
AFFIRMATIVE ACTION/EEO STATEMENT:
CoastHills is an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment without regard to race, color, religion, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law.
For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.
Salary : $5
