What are the responsibilities and job description for the Customer Support Representative position at Coastline Consulting?
We are currently hiring a full-time Customer Support Representative to support our clients growing brand by assisting customers in their service experience. The primary responsibility of the Customer Support Representative is to build and maintain strong relationships with potential customers to drive business revenue and foster customer satisfaction. The Customer Support Representative plays a critical role in building and maintaining long-term relationships with our telecommunication clients, driving business, and ensuring we deliver exceptional customer sales experiences on behalf of our clients.
Our exceptional Customer Support Representative team excels in creating value for our clients services for customers to engage with our professional sales team. Our unwavering commitment revolves around our customers, and we take immense pride in going the extra mile in every interaction.
Responsibilities As A Customer Support Representative:
- Introduce customers to our clients new telecommunication solutions and services that will exceed their needs
- Interact with customers to meet our sales needs by closing any telecommunication services deals
- Build and nurture strong relationships with our customers to understand their needs, preferences, and customer initiatives to better support them in their inquiries
- Act as the primary point of contact between our clients and potential customers
- Identify and capitalize on opportunities to increase revenue generation and exposure for our clients
- Maintain a deep understanding of our client's initiatives to effectively communicate their product and service offerings
- Prepare and deliver presentations to potential customers, showcasing our client's services and goals
- Ensure that all customer interactions meet the company's quality standards and policies.
Customer Support Representative Qualifications:
- Some experience in a customer service, sales, customer support, or client facing role is preferred, but not required
- High school diploma or equivalent
- Superior communication skills, both written and verbal
- Ability to work in a team and independent environment while maintaining composure in a wide range of situations
- Effective time management
- Professional and positive demeanor when dealing with clients is crucial for fostering good relationships
- Critical thinking skills
Job Type: Full-time
Pay: $4,000.00 - $5,500.00 per month
Shift:
- 8 hour shift
Work Location: In person
Salary : $4,000 - $5,500
