What are the responsibilities and job description for the Customer Support Representative position at Prime Time Executives?
We are in need of a Customer Support Representative who is passionate about working in a dynamic team-oriented setting as part of a diverse, future-focused organization. Our corporate office is located in the Miami area and we are taking charge of the launch of our telecommunications client’s newest products and technology. Our Customer Support Representative is on the front lines of working with customers, establishing and maintaining relationships, and bolstering the acquisition and retainment rate for our clients.
This candidate to join our team would be dedicated to advancing our values, compassionate with people, and exceptional at delivering results on behalf of our renowned clientele.
Responsibilities of our Customer Support Representative:
- Communicate and directly assist customers to complete the sales process with qualifying customers after presenting all relevant information on product offerings
- Manage and assist the full sales cycle and on-boarding of new customer accounts for AT&T
- Provide necessary information on the newly released AT&T products
- Understand and learn our products inside and out to be able to answer any questions regarding the 5G Home technology and the sales process
- Report daily and weekly sales metrics for each client with the rest of the Sales and Client Services team for easy forecasting and projections of the launch to AT&T
- Acknowledge specific and individualized customer needs throughout the sales process and resolve all inquiries
- Work with other Customer Support Representatives and the sales support team to ensure the success of product rollout and customer satisfaction
- Ensure ultimate customer satisfaction in products/services and provide a professional and complementary client service experience
Requirements of our Customer Support Representative:
- A High school diploma or equivalent is required
- Experience in customer account management, sales, hospitality, or retail-like fields is preferred
- Confidence that is utilized in a reassuring way while explaining product features and benefits
- Self-motivated, with the ability to complete tasks effectively with minimal supervision
- A passionate individual with the dedication to solving customer problems and fulfilling their needs
- High level of professionalism and exceptional communication skills
Job Type: Full-time
Pay: $800.00 - $1,200.00 per week
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Doral, FL: Relocate before starting work (Preferred)
Work Location: In person
Salary : $800 - $1,200
