Field Service Technician

Company Overview
Coastline Equipment, a trusted partner since its founding, is a premier provider of heavy equipment solutions and services for construction, road building, mining, and forestry industries. As an authorized dealer of John Deere, Wirtgen, and TopCon equipment, Coastline Equipment offers a full range of construction machinery and precision solutions, including GPS, laser, and optical systems.

With locations across Southern California, Nevada, and Idaho, we deliver best-in-class equipment, parts, service, and technology solutions, meeting the diverse needs of contractors and operators across multiple sectors.

Headquartered in Long Beach, California, Coastline Equipment is committed to delivering industry-leading products, outstanding customer support, and expert maintenance services. Our team of skilled professionals collaborates with clients to provide customized solutions, ensuring optimal equipment performance and project success. Driven by a focus on safety, innovation, and reliability, we empower our clients to achieve their goals with confidence and efficiency.

Position Overview
Coastline Equipment is hiring a Field Service Technician at our North Las Vegas, NV branch. We are looking for an enthusiastic and skilled technician to join our team and provide exceptional service to our customers. As a Field Service Technician, you will be responsible for diagnosing and repairing Wirtgen and John Deere construction equipment on-site, ensuring that equipment remains operational and downtime is minimized. You will also collaborate with the Parts Department, assist customers with service concerns, and promote dealer service programs to drive customer satisfaction.

Key Responsibilities

• Diagnostics & Repairs: Perform complex on-site diagnostics and repairs on Wirtgen and John Deere construction equipment, adhering to company standards.
• Training & Development: Participate in required Service EDUCATE Training programs to enhance technical skills and stay up-to-date with industry best practices.
• Customer Support: Assist in customer clinics and address maintenance, repair, or service concerns directly with customers to ensure satisfaction and smooth operations.
• Sales & Promotion: Promote and sell dealer service programs to customers, increasing service contract sales and customer engagement.
• Inventory Management: Work with the Parts Department to maintain seasonal parts inventory, ensuring the right parts are available for repairs.
• Knowledge Maintenance: Continuously update knowledge on Wirtgen, John Deere, and competitive products to provide expert service.
• Vehicle & Equipment Maintenance: Maintain the condition of the mobile service vehicle, trailer, tools, and equipment to ensure operational readiness.

Required Qualifications

• Education: High school diploma or equivalent.
• Experience: At least 5 years of experience in performing service repairs, with a focus on construction equipment.
• Technical Skills: Familiarity with Service Advisor and basic computer functions for diagnostics and work order management.
• Soft Skills: Outstanding interpersonal and customer service skills to effectively communicate and build relationships with customers.
• Industry Knowledge: Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of Wirtgen or construction equipment.
• Mechanical Background: Ability to perform complex repairs and maintenance using special tools and following technical manual procedures.

Preferred Qualifications

• Certifications: Advanced or Master Service Technician certification.
• License: Forklift License.

Physical Requirements

• Driving: Must be able to drive and travel in a vehicle, with the ability to pass a pre-employment drug screening.
• Physical Conditions: Must be able to lift up to 75 pounds and perform physical tasks associated with on-site diagnostics and repairs.

Compensation & Benefits

• Salary: $30.00 - $46.00 per hour, based on experience and qualifications.
• Health & Wellness: Comprehensive health, dental, and vision insurance.
• Retirement Plans: 401(k) plans with company matching contributions.
• Paid Time Off: Vacation, sick leave, and paid holidays.

Equal Employment Opportunity (EEO)
Coastline Equipment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status. Coastline Equipment complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To apply, please submit your resume and cover letter detailing your relevant experience and explaining why you’re the ideal candidate for this position. Visit Coastline Equipment for more information. Applications will be reviewed on a rolling basis until the position is filled.