What are the responsibilities and job description for the Shop Service Technician position at Coastline Equipment?

Company Overview :

Coastline Equipment, an authorized John Deere Construction Equipment Dealership with multiple locations across Southern California, Nevada, and Idaho, is a premier provider of heavy equipment solutions for the construction, road building, mining, and forestry industries. Known for delivering industry-leading machinery and outstanding support, Coastline Equipment is committed to helping clients achieve their project goals with confidence, safety, and efficiency.

We are currently seeking a dedicated Shop Service Technician for our Long Beach, California location. If you are passionate about machinery and delivering quality service, we invite you to join our skilled team in providing top-notch solutions to our valued clients.

Purpose :

The Shop Service Technician is responsible for performing complex diagnostics, service repairs, and maintenance on customer and dealer-owned heavy construction equipment. This role requires a high degree of technical expertise and may involve some guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities :

Diagnostics and Repairs : Conduct comprehensive diagnostics and repairs on John Deere equipment and technology, ensuring all tasks meet Coastline Equipment's standards for quality and safety.
Mentorship : Provide guidance and mentorship to Service Technician Trainees and other Service Technicians to help build the next generation of skilled professionals.
Customer Support : Participate in customer clinics and demonstrate effective solutions to support client needs and enhance their understanding of equipment maintenance.
Field Service : Conduct field diagnostics and repairs as required, maintaining a professional and client-centered approach.
Documentation and Accountability : Ensure thorough and timely documentation of diagnostics, repairs, and other service tasks. Accurately submit work orders and billable time as part of operational efficiency.
Continuous Learning : Participate in ongoing training programs to enhance skills and keep up-to-date with advancements in equipment and technology.
Maintenance of Tools and Work Environment : Maintain clean and orderly work areas and ensure all tools, vehicles, and equipment are in optimal working condition.
Safety Compliance : Follow all safety protocols and regulations, demonstrating a commitment to safety for oneself and others.
Knowledge Maintenance : Stay current on John Deere and competitive product updates to better serve clients and enhance service quality.

Experience, Education, Skills, and Knowledge :

Experience : Minimum of 3 years performing service repairs; demonstrated experience consistently meeting performance metrics preferred.

Technical Skills : Expertise in mechanical, electrical, and hydraulic systems for off-road, construction, or heavy equipment. Experience with computer-based diagnostic tools such as Service ADVISOR™ preferred.

Toolset : Must possess an adequate toolset to perform required responsibilities.

Team and Communication Skills : Demonstrated ability to work collaboratively in a team environment and communicate effectively, both verbally and in writing.

Education : High school diploma or GED required; Associate's degree in diesel technology or a related field preferred.

Relationships and Roles :

Embrace and promote company Core Values at all times.

Set a high standard of personal character, commitment, and operational skills, while supporting and complying with Coastline Equipment's Safety Program.

Present a professional appearance and foster respectful interactions with customers, colleagues, and management to maintain a cooperative and positive work environment.

Minimum Qualifications :

High school diploma or GED.

Proficient in Microsoft Office.

Authorized to work in the United States.

Other Requirements :

Must pass a pre-employment drug test.

Applicants must be at least 18 years of age, as per safety regulations.

Physical Demands :

The physical requirements for this role are representative of those needed to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to meet these physical demands.

While performing duties, the employee is regularly required to talk or hear, frequently sit, and often stand, walk, use hands to operate tools and equipment. The role frequently involves lifting and / or moving items up to 75 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, focus adjustment, and color distinction.

Compensation & Benefits :

Wage : $31.00 - $44.00 per hour, depending on experience and qualifications.

Benefits (available after 90 days) : Comprehensive health, dental, and vision insurance, paid time off, and paid holidays.

Equal Employment Opportunity (EEO) :

Coastline Equipment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status. Coastline Equipment complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Accessibility : If you need an accommodation as part of the employment process please contact Human Resources at

Phone : (562) 259-2739

Email : hr@coastlineequipment.com

Equal Opportunity Employer, including disabled and veterans.

If you want to view the Know Your Rights : Workplace Discrimination is Illegal poster, please choose your language : English - Spanish - Arabic - Chinese

English - Spanish - Chinese

If you want to view the Pay Transparency Policy Statement, please click the link : English

Salary : $31 - $44

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