What are the responsibilities and job description for the Office Administrator position at Coastline?
Type: Full-time, hourly
Pay: $18-$20
Schedule: Tuesday through Saturday, 12:00 pm to 8:00 pm
About Us:
Founded in 2017, Coastline Academy is the largest behind-the-wheel driver education company in the United States. Currently in 7 states and growing, we are a people-first, technology-centric company with a focus on transparency and efficiency. We are on a mission to rid the world of car crashes by teaching students to be safe and confident drivers for life.
About This Role:
The Office Administrator is a pivotal role responsible for ensuring smooth office operations, supporting team members, and maintaining compliance with state requirements. This role involves a combination of administrative and logistical responsibilities, requiring exceptional organizational and communication skills.
Key Responsibilities:
- Ensure office supplies are stocked and necessary equipment is in good working condition.
- Maintain organization of office files and ensure proper completion of state-required documentation, including certificates and drive logs.
- Scan and upload documentation and mail as needed.
- Oversee office cleanliness standards and assist with cleaning tasks as needed to maintain a professional and welcoming environment.
- Provide day-to-day assistance to Instructors, addressing questions concerning scheduled lessons and availability.
- Serve as the primary point of contact for resolving customer inquiries and concerns, ensuring prompt and professional communication.
- Provide exceptional support to customers by addressing scheduling, documentation, or service-related questions.
- Collaborate with team members to deliver consistent and positive customer experiences.
- Maintain a customer-first mindset, proactively identifying opportunities to enhance satisfaction and loyalty.
- Ensure all customer interactions align with company values and service standards.
- Assist with communication with existing high schools partnerships in the region.
- Help with execution of marketing events as needed.
- Assist the training team in coordinating in-person training sessions for new Instructors.
Qualifications:
- Proven experience in office management or a similar administrative role.
- Strong organizational skills with the ability to manage multiple priorities effectively.
- Excellent communication skills and the ability to collaborate with team members.
- Valid driver's license with a clean driving record.
- Proficiency in tools like Slack, Gmail, Google Sheets, Google Docs and office productivity software.
- Detail-oriented and committed to maintaining compliance standards.
- A proactive problem-solver who thrives in a dynamic environment.
- Ability to foster a collaborative and supportive team atmosphere.
- Strong multitasking skills and ability to balance administrative and operational responsibilities.
Physical Requirements:
- Must be able to sit for prolonged periods of time in a vehicle
- Must be able to see and hear during all weather conditions
- Must be able to bend, stoop, kneel, touch, feel
- Must be able to lift up to 25 pounds at times
We are an Equal Opportunity Employer. That means that we support diversity and inclusion and do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal or state law or local ordinance.
Salary : $18 - $20
