What are the responsibilities and job description for the Operations Manager - Pennsylvania position at Coastline?
About Us:
Founded in 2017, Coastline Academy is the largest behind-the-wheel driver education company in the United States. Currently in 8 states and growing, we are a people-first, technology-centric company with a focus on transparency and efficiency. We are on a mission to rid the world of car crashes by teaching students to be safe and confident drivers for life.
About This Role:
The Operations Manager is responsible for overseeing regional operations, ensuring compliance, and supporting driving instructors within the state. This role serves as the direct supervisor for Office Managers, Office Administrators, and Instructors within the region. The Operations Manager is the primary point of contact for fleet management, instructor support, and business compliance within Pennsylvania. The Operations Manager will work closely with HQ via remote meetings and messaging to keep processes running smoothly.
Key Responsibilities:
Regional Leadership & Growth
- Drive regional growth by identifying and executing strategic opportunities.
- Support and assist with acquisitions and market expansion initiatives.
- Establish relationships and opportunities for community involvement through sponsorships and partnerships.
Operational Excellence & Performance
- Ensure operational efficiency by monitoring and achieving key performance indicators (KPIs).
- Maintain compliance with local, state, and company regulations and policies.
- Oversee administrative processes, financial oversight, and operational reporting.
Team Development & Performance Management
- Directly oversee and manage teams of instructors, office managers, and office administrators, ensuring alignment with operational goals, performance standards, and customer service excellence.
- Lead, mentor, and support team members to drive engagement and performance.
- Implement consistent training and development practices to ensure team success.
- Foster a culture of accountability, collaboration, and continuous improvement.
Fleet & Facility Management
- Oversee regional vehicle operations, ensuring maintenance, compliance, and efficiency.
- Maintain operational facilities, ensuring they meet safety and regulatory requirements.
Qualifications and Key Attributes for Success:
- Valid driver's license in Pennsylvania and ability to travel within the region as needed.
- 5 years of professional experience in operations management or a related field.
- Strong organizational skills with attention to detail and the ability to multitask effectively.
- Excellent communication and interpersonal skills, with the ability to interact professionally with internal teams, external partners, and state officials.
- Proficiency with technology, including Google Suite, Microsoft Office (Excel, Word, Outlook), DocuSign, Adobe, HR & Payroll Management software, and Project & Task Management tools (Asana, Notion, OneNote).
- Ability to work independently while effectively collaborating with remote teams in a fast-paced environment.
- Financial acumen, including experience managing budgets, payroll, expense tracking, and P&L management is a plus.
At Coastline Academy, we celebrate diversity and are committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, medical condition, military status, or any other characteristic protected by federal, state, or local laws.
