Director, Account Management

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Director of Account Management is responsible for nurturing client relationships, driving account growth, and ensuring the successful execution of projects within the Quick Service Restaurant (QSR) and Content Management sectors. As a strategic leader, you will serve as the primary client contact, leveraging your expertise in our products and solutions to align with client objectives while driving revenue and operational success.

• Client Leadership: Build and maintain strong, strategic relationships with clients, ensuring their business objectives align with our offerings.
• Technology Expertise: Become a subject matter expert in our digital solutions, staying updated on industry advancements to provide innovative recommendations.
• Account Growth & Revenue Generation: Identify expansion opportunities within accounts, upselling and cross-selling solutions to drive business growth.
• Project Oversight: Manage client projects from inception to execution, collaborating with internal teams to ensure seamless delivery.
• Consultative Selling: Address client challenges with tailored solutions, demonstrating a deep understanding of their industry and business needs.
• Market & Industry Insight: Stay informed on market trends, competitor strategies, and emerging technologies to position our services competitively.
• Reporting & Forecasting: Maintain accurate records of client interactions, sales performance, and pipeline forecasts for strategic decision-making.
• Negotiation & Advocacy: Lead contract negotiations to secure mutually beneficial agreements while championing the client’s needs within the organization.

• Bachelor’s degree required.
• 7 years of experience in account management, consulting, or client engagement within SaaS, digital transformation, hardware sales, or digital content development.
• Proven success managing multiple projects and engaging C-suite clients.
• Strong organizational, analytical, and problem-solving skills.
• Experience in high-complexity implementation projects, including agile or scrum methodologies.
• Ability to lead teams and drive accountability in a fast-paced environment.

• Stakeholder Engagement: Influence internal and external stakeholders to drive success.
• Contract Negotiation: Draft, review, and negotiate agreements effectively.
• Strategic Thinking: Align sales strategies with business growth objectives.
• Collaboration: Work cross-functionally with product, technology, deployment, and support teams.
• Data-Driven Decision-Making: Utilize CRM tools and analytics for insights and forecasting.
• Conflict Resolution: Navigate and resolve client and project challenges efficiently.
• Financial Acumen: Understand pricing strategies and financial impact.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).