What are the responsibilities and job description for the Cash Management Servicing Specialist IV position at CoBank?
Benefits Overview
A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by standing for something that matters. In order to be the best, we hire the best!
Remarkable Benefits Offered by CoBank
- Careers with a purpose. Stand for something!
- Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
- Competitive Compensation & Incentive
- Hybrid work model: flexible arrangements for most positions
- Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
- Robust associate training and development with CoBank University
- Tuition reimbursement for higher education up to 10K
- Outstanding 401k: up to 6% matching and additional 3% non-elective contribution
- Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
- Associate Resource Groups: creating a culture of diversity and inclusion
- Recognize a fellow associate through our GEM awards
Job Description
Provides knowledge, support and advanced servicing of online banking products. Drives customer retention through excellent customer support, ongoing assistance related to technical inquiries, as well as setup and maintenance of new and existing relationships. This also includes cross-selling and up-selling opportunities. Serves as subject matter expert for the rest of the bank in regard to all cash management products and the related systems. Interacts directly with the customer and other areas within CoBank associated with the customer, including Cash Management Consultants, Relationship Managers, Farm Credit Associations, Information Technology and the rest of operations in support of the cash management products and services.
Essential Functions
1.Performs all cash management activities in expected timeframes and according to documented policies and procedures. 2.Supports or leads non-processing tasks, initiatives and projects. 3.Independently trains and educates customers on cash management products, services and systems. 4.Prepares, processes and reviews customer documentation. 5.Completes accurate setup of users in cash management systems. 6.Requests approvals in a timely manner to ensure customer transactions are completed. 7.Reads and interprets credit agreements as they relate to cash management activity. 8.Assists customers with reconciliation of their accounts. 9.Assists customers with billing inquiries. 10.Solves complex and technical issues. 11.Peer review of daily work. 12.Serves as a knowledge resource for resolving internal/external department issues. 13.Serves as “Mission Critical Personnel” for business continuity and reduced staffing scenarios.
Education
- High school diploma or GED required
Work Experience
5 years of experience, preferably in banking or financial services. required
Physical Exertion Details
Sedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Travel Requirement Details
Occasional Travel occurs infrequently (typically, once a month or less).
About CoBank
The typical base pay range for this role is between $61,300 - $70,100. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.
The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.
CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.
REASONABLE ACCOMMODATION
We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing recruiting@cobank.com. Include your contact information and specific details about your requested accommodation.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
CoBank is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
Salary : $61,300 - $70,100
