What are the responsibilities and job description for the Customer Service Representative II position at CoBank?
Benefits Overview
A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by standing for something that matters. In order to be the best, we hire the best!
Remarkable Benefits offered by CoBank
- Careers with a purpose- stand for something!
- Competitive Compensation & Incentive
- Hybrid work model – flexible work arrangements available for most positions
- Benefits Packages, including: Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
- CoBank University robust curriculum –associate training and development, including higher education tuition reimbursement
- Outstanding 401k – up to 6% matching and additional 3% non-elective contribution
- Time-Off Packages – Vacation 15 days, 10 Paid Sick Days, and 10 Paid Holidays
- Community Impact – United Way Angel Day, Volunteer Day and Associate Directed Contribution
- Associate Resource Groups – creating a culture of diversity and inclusion
- Recognize a fellow associate with “GEM” awards, including a monetary value
- On-site Fitness Center and Cafe
- ECO transportation pass provided to every Denver associate
Job Description
Provides customer support to CoBank’s internal and external customers. Processes financial transactions with attention to detail and a high level of quality. Works in a team environment with the ability to prioritize tasks to meet daily deadlines. Seeks to learn and implement process improvement best practice methodology and root cause analysis best practice when working on business and customer issues.
Essential Duties and Responsibilities
- Responds to customer calls related to financial inquiries and technical assistance requests.
- Utilizes case tracking system to track and follow up on customer inquiries.
- Executes transactions in accordance with instructions from internal and external customers.
- Processes audit confirmations and/or calculates leasing contract buyouts.
- Completes specialized customer-specific reporting.
- Resolves problems in accordance with established expectations.
- Serves as “Mission Critical Personnel” for business continuity and reduced staffing scenarios.
- Supports two or more of the products and services provided by CoBank.
Basic Qualifications
- High school diploma.
- Two (2) or more years of experience, preferably in records management or the financial services industry; or appropriate combination of education and experience.
Preferred Qualifications
- Associate’s or Bachelor’s degree in accounting, finance, business administration or relevant discipline preferred.
- Strong organizational and time management skills.
- Excellent attention to detail and customer service orientation.
- Ability to solve problems and identify when to escalate issues.
- Excellent verbal and written communication and interpersonal skills.
- Ability to interact with and appropriately engage internal and external customers and others at all levels in the organization.
- Ability to work independently as well as collaboratively in a team environment.
- Demonstrated skills in Microsoft Office applications (Outlook, Word and Excel).
Compensation Information
- Estimated Base Salary Range: $44,000 - $50,000
- Target short-term incentive opportunity: 6%
About CoBank
CoBank stands strong as a $135 billion enterprise dedicated to the financial needs of rural America. As a national cooperative bank and a proud member of the Farm Credit System it is our mission to serve as a relevant and dependable provider of credit and other value-added financial services. From our headquarters in Denver, Colorado and our regional banking centers across the US, CoBank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states.
CoBank will not sponsor a work visa (e.g. H1B, etc.) to fill this position.
CoBank is an Equal Opportunity Employer
CoBank requires all newly hired associates to be fully vaccinated against COVID-19, and new hires will be asked to register their proof of vaccination. Any offer of employment will be conditioned upon an applicant supplying proof of vaccination against COVID-19; provided, however that CoBank may provide a reasonable accommodation for an applicant’s known disability or sincerely held religious belief.
Salary : $44,000 - $50,000
