What are the responsibilities and job description for the Work Order Technician - Water position at Cobb County Government?
Position Information
The purpose of this classification is to assign, track, and process work requests and to provide routine administrative support for an assigned department.
A Data Entry assessment will be required for this position. Details for the assessment will be sent via email after the closing date of this job announcement for applications received that successfully meet the minimum qualifications. The assessment will close on Monday, April 14th, 2025, at 11:59 pm.
Essential Functions
Receives and processes work order requests; prioritizes and assigns work orders according to unit policy and procedures.
Utilizes computerized work order system to enter work orders; ensures all appropriate information is recorded regarding each work order.
Retrieves technical information into computer in order to update requests, process work orders and respond to requests for additional information.
Performs tracking of work orders in progress; maintains record of outstanding work orders; investigates outstanding work orders to determine and record the reason(s).
Reviews technician entries for purposes of updating the work order system.
Performs a wide variety of administrative duties in supporting unit functions, i.e., answering telephones, processing unit mail, copying materials.
Performs customer service functions in person, by telephone or by email; provides information and assistance regarding department services, forms or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution.
Enters data into computer systems; logs, tracks, or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; files, maintains, and stores hardcopy records.
Performs other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by one year of work experience in administrative or clerical support or related field.
Physical Abilities
Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds)
Sensory Requirements
Some tasks require the ability to communicate orally. Some task requires the ability to perceive and discriminate colors or shades of colors and visual cues or signals.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
Visit Cobb County's Employee Benefits page to learn more.
01
I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.
I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application, may not be accepted in lieu of a completed application.
Are you legally eligible to work in the United States on an unlimited and unrestricted basis?
Educational Background: Mark the highest level of education you have completed.
If you have a college degree, what was your major area of study? Enter N/A if this does not apply.
06
How many years of experience do you have in administrative or clerical support?
Please describe your experience in administrative or clerical support. Enter N/A if not applicable.
08
How many years of experience do you have in assigning and tracking work requests?
Please describe your experience using Maximo or any other work order management software for work order processing. Enter N/A if not applicable.
10
How many years of experience do you have in reviewing and completing data entry?
Please describe your experience with data entry. Enter N/A if not applicable.
12
How many years of experience do you have utilizing Microsoft Office Suite (Word, Access, and Excel) in an office environment?
This position requires completion of skills testing to move forward in the hiring process. The skills testing information and link will be sent via email after the closing date of this job announcement for applications received that successfully meet qualifications for this position. Please note, failure to complete the assessment will disqualify you from consideration for this position.
If you receive a conditional offer of employment, you will be required to satisfactorily complete the following elements: a criminal background check. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms?
The purpose of this classification is to assign, track, and process work requests and to provide routine administrative support for an assigned department.
A Data Entry assessment will be required for this position. Details for the assessment will be sent via email after the closing date of this job announcement for applications received that successfully meet the minimum qualifications. The assessment will close on Monday, April 14th, 2025, at 11:59 pm.
Essential Functions
Receives and processes work order requests; prioritizes and assigns work orders according to unit policy and procedures.
Utilizes computerized work order system to enter work orders; ensures all appropriate information is recorded regarding each work order.
Retrieves technical information into computer in order to update requests, process work orders and respond to requests for additional information.
Performs tracking of work orders in progress; maintains record of outstanding work orders; investigates outstanding work orders to determine and record the reason(s).
Reviews technician entries for purposes of updating the work order system.
Performs a wide variety of administrative duties in supporting unit functions, i.e., answering telephones, processing unit mail, copying materials.
Performs customer service functions in person, by telephone or by email; provides information and assistance regarding department services, forms or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution.
Enters data into computer systems; logs, tracks, or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; files, maintains, and stores hardcopy records.
Performs other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by one year of work experience in administrative or clerical support or related field.
Physical Abilities
Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds)
Sensory Requirements
Some tasks require the ability to communicate orally. Some task requires the ability to perceive and discriminate colors or shades of colors and visual cues or signals.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
Visit Cobb County's Employee Benefits page to learn more.
01
I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.
- Yes
- No
I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application, may not be accepted in lieu of a completed application.
- Yes
- No
Are you legally eligible to work in the United States on an unlimited and unrestricted basis?
- Yes
- No
Educational Background: Mark the highest level of education you have completed.
- High School Diploma or GED
- Some College
- Associate Degree
- Bachelor's Degree
- Advanced Degree
- None of the above
If you have a college degree, what was your major area of study? Enter N/A if this does not apply.
06
How many years of experience do you have in administrative or clerical support?
- No experience
- Less than one year of experience
- One to three years of experience
- More than three years of experience
Please describe your experience in administrative or clerical support. Enter N/A if not applicable.
08
How many years of experience do you have in assigning and tracking work requests?
- No experience
- Less than one year of experience
- One to three years of experience
- More than three years of experience
Please describe your experience using Maximo or any other work order management software for work order processing. Enter N/A if not applicable.
10
How many years of experience do you have in reviewing and completing data entry?
- No experience
- Less than one year of experience
- One to three years of experience
- More than three years of experience
Please describe your experience with data entry. Enter N/A if not applicable.
12
How many years of experience do you have utilizing Microsoft Office Suite (Word, Access, and Excel) in an office environment?
- No experience
- Less than one year of experience
- One to three years of experience
- More than three years of experience
This position requires completion of skills testing to move forward in the hiring process. The skills testing information and link will be sent via email after the closing date of this job announcement for applications received that successfully meet qualifications for this position. Please note, failure to complete the assessment will disqualify you from consideration for this position.
- I agree to complete the skills testing.
- I do not agree to complete the skills testing.
If you receive a conditional offer of employment, you will be required to satisfactorily complete the following elements: a criminal background check. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms?
- Yes
- No
- Required Question
