What are the responsibilities and job description for the Sales Operations Specialist position at Cobb Technologies?
Cobb Technologies wants you! Are you a detail-oriented project manager with a knack for organization, communication, and logistics? Do you have a passion for helping teams succeed and ensuring customer satisfaction? If so, we'd love you to join our collaborative and customer-focused team as a Sales Operations Specialist! This role is essential to our mission of delivering top-tier solutions and building lasting client partnerships.
About the Role
As a Sales Operations Specialist, you'll play a vital role in supporting the imaging sales team, focusing on our MAPS (Managed and Automated Printer Services) business and customer retention efforts. This position involves coordinating and implementing MAPS contracts, managing large equipment deployments, and creating content for partnership reviews. You'll work closely with cross-functional teams and key customer accounts, ensuring a smooth and effective process from start to finish.
Benefits & Perks
We believe in rewarding our team with benefits that support both professional growth and work-life balance:
- Base salary, plus commission, and bonus incentives.
- Competitive health plan and retirement benefits.
- Flexible schedule options.
- Dynamic, fun, family-friendly culture, including a pet-friendly workplace.
- Commitment to employee development, with ongoing training and learning opportunities.
- Employee recognition events, including the prestigious President's Trip to exciting destinations like Mexico, Italy, Vancouver, and Costa Rica.
- And much more!
Key Responsibilities
MAPS Program:
- Lead the implementation of MAPS contracts, working with both Cobb and customer teams to ensure detailed project planning.
- Develop and maintain comprehensive Excel project management spreadsheets.
- Coordinate scheduling, preprogramming, and logistics for new device delivery and installation.
- Manage contract documentation, submitting and updating worksheets to Distribution Management (DM) as needed.
- Provide regular updates to HP and act as an escalation resource for customer satisfaction concerns related to MAPS contracts.
Large Account Project Deployment:
- Plan and lead pre-install meetings with Sales, Warehouse, Connect, and Service departments.
- Create task timelines, assign roles, and maintain a master deployment spreadsheet.
- Organize and lead post-deployment recap meetings as necessary.
Customer Retention & Sales Support:
- Prepare customer-facing templates and presentations for critical accounts.
- Review service reports for key accounts, escalating issues as needed.
- Organize corporate customer visits and on-site sales meetings, coordinating meeting space, food, beverages, and more.
Lead Processing:
- Respond immediately to inbound leads, calling and qualifying new prospects from HubSpot.
- Track and distribute leads from various sources to ensure they're handled efficiently.
Qualifications
- Experience: 1-2 years of project management experience in a fast-paced environment.
- Skills: Exceptional attention to detail, strong proficiency in Excel, and excellent communication skills.
- Customer Service: Skilled at providing outstanding customer service and navigating logistical challenges with ease.
- Multitasking: Organized and adept at handling multiple projects simultaneously.
Why Join Us?
Cobb Technologies has been a leader in the Virginia marketplace for over 30 years, with a thriving culture that promotes positivity, fun, and a collaborative spirit. As a member of our team, you'll benefit from our dedication to professional development, recognition programs, and a supportive environment that inspires growth. Additionally, at Cobb, we believe in giving back to the community. Through our charitable arm, Imprint, we work together to make a difference, supporting local initiatives and contributing to the well-being of those around us.
Ready to Make an Impact?
If you're ready to jump into a dynamic role where your skills and enthusiasm for customer success can shine, we'd love to hear from you. Apply today and help us continue delivering exceptional value to our clients!
The selected candidate will be required to complete a criminal history background check and drug screen.
