What are the responsibilities and job description for the Home Care Scheduler position at Cobble Hill LifeCare?
Job Description
Job Description
Home Care Scheduler
Full Time
Your Choice At Home is an affiliate of Cobble Hill Life Center and a Certified Home Health Agency (CHHA). We're culturally sensitive, and many of our staff come from within the community that they serve. Operating 24 hours, 7 days a week, we offer reliable, dignified care in your own home and specialize in health services, personal care, and champion services.
As the Home Care Scheduler, you will serve as the primary gatekeeper for our agency, serving as the liaison between the agency, client, caregiver and the payer. Your will schedule and manage the flow of patient care, ensuring that quality service is provided and patient satisfaction is met.
What's in it for you :
10% of salary employer contribution retirement plan with a 3-year vesting schedule
Generous medical, dental, vision, and life insurance coverage
Employer contribution toward medical deductible (effective day 1 of employment)
Generous PTO package including holiday, sick, vacation and personal days (including your birthday!)
Key Tasks Include :
Schedules field visits and communicating with patients, field staff, and other members of the interdisciplinary team
Manages the schedules of nurse admission visits, routine visits and recertification visits
Manages daily and timely scheduling, rescheduling, cancelling, and confirming field visits, ensuring adequate coverage for all shifts for caregivers
Addresses scheduling conflicts and finds solutions that meet patient needs and comply with staffing policies
Utilizes daily visit report to identify visits to be scheduled
Records and assigns scheduled visits and maintains accurate record of patient information in the Electronic Medical Record (EMR) system
Processes completed / missed visits in the EMR system
Liaises and collaborates with interdisciplinary team to communicate scheduling changes in a timely manner
Supports and participates in quality improvement and other activities that support the achievement of the team's goals
What We're Looking for :
High school diploma; college degree preferred
Prior experience working as a scheduler or similar role in a home care or health care setting
Excellent communication and customer service skills, both written and verbal
Tech savvy, with proficiency in Microsoft Office, including Excel
Knowledge of Medicare, Medicaid and third-party payors
Absolute integrity and sufficient maturity to handle confidential aspects of work
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