Front Desk Agent/Night Auditor

Come Join our team at Cobblestone Hotel & Suites.

The Front Desk Agent is the face of the hotel during their shift. You will be helping people get a place to stay and relax for the night. The primary focus of this job, is to provide outstanding customer service to the guest checking-in along with the other guests of the hotel. All the way to the day they check-out, while supporting the overall operations of the hotel. This is a part time position.

Purpose of Position:

To provide an efficient and friendly atmosphere to service guests. Follow all Company policies and procedures.

Essential Functions (but not limited to):

• 1. Assist in training of new front desk staff.
• 2. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards.
• 3. Cleaning guestrooms and public spaces area as needed.
• 4. Deliver cribs, towels or other items to guestrooms as requested.
• 5. Demonstrate good communication skills.
• 6. Responsible for accurate cash control to include keeping the cash drawer at a minim and ensuring shift deposits balance.
• 7. Handle and resolve guest’s complaints.
• 8. Have legible handwriting.
• 9. Implement all company policies and procedures for safety and security.
• 10. Knowledge of computer equipment.
• 11. Laundry and cleaning
• 12. Maintain a neat and clean appearance behind the front desk and in the lobby area.
• 13. Operate phone switchboard giving courteous, polite service.
• 14. Operate TDD equipment for hearing impaired guests.
• 15. Perform basic math using a calculator.
• 16. Perform light maintenance duties.
• 17. Promote all marketing programs to the guest.
• 18. Provide quality service for guests including pertinent information about the area.
• 19. Record information in the clerk log book and shift reports.
• 20. Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance.
• 21. Responsible for key control. Issues and receives both room keys and master keys.
• 22. Restocking front desk supplies
• 23. Send and receive faxes.
• 24. Know and understand brand standards.
• Checking and recording pool and hot tub chemical readings required by local health department.
• 25. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.

Mandatory Job Requirements:

• 1. Read, write and speak English.
• 2. Proficient in Microsoft Office
• 3. Neat, well-groomed appearance.
• 4. Must have a flexible schedule to include evenings and weekends.
• 5. Good communication skills.
• 6. Willingness to work nights, weekends, and holidays
• 7. Willingness to maintain confidentiality
• 8. Pleasant personality and people skills.

Accountability

• 1. Maintains high level of quality, service, and cleanliness.
• 2. Daily accountability for cash drawer, deposits, and guestroom sales.
• 3. Compliance with all brand standards and standard company policies and procedures

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person

Salary : $15 - $17