What are the responsibilities and job description for the Front Desk Associate position at Cobblestone Hotel & Suites - Little Chute?
The Front Desk Agent serves as the face of the hotel, responsible for providing exceptional customer service to guests throughout their stay. This role involves managing reservations, checking guests in and out, answering inquiries, and addressing any issues that arise. The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Guest Check-In/Check-Out: Greet guests warmly and efficiently handle the check-in and check-out process. - Verify guest information, process payments, and provide room keys. - Explain hotel amenities, services, and policies to guests upon arrival.
- Reservation Management: Manage and update room reservations in the hotel’s Property Management System (PMS). Respond to phone and online reservation inquiries, providing accurate information on room availability, rates, and special offers. Handle cancellations, modifications, and special requests in a timely manner.
- Guest Services: Address guest inquiries, requests, and complaints in a professional and courteous manner. Provide local information, recommendations, and directions to guests. Coordinate with other departments (housekeeping, maintenance) to fulfill guest needs.
- Administrative Duties: Maintain accurate records of guest accounts, reservations, and other essential data. Process guest payments, including cash, credit card, and billing to room accounts. Balance cash drawers and complete shift reports at the end of each shift.
- Security & Safety: Monitor and control access to the hotel, ensuring the safety and security of guests and property. Follow hotel policies and procedures, including emergency protocols. Report any suspicious activity or safety concerns to management.
- Team Collaboration: Work closely with other front desk agents and hotel staff to ensure smooth operations. Assist with training new front desk employees as needed. Participate in staff meetings and contribute ideas for improving guest service and operational efficiency.
- Qualifications: High school diploma or equivalent required. Preferred experience in a front desk or customer service role. Comfort level with Property Management Systems (PMS) or basic computer skills (Microsoft Office). Excellent verbal and written communication skills. Strong problem solving abilities and attention to detail. Ability to remain calm and composed under pressure. Professional appearance and demeanor. Availability to work flexible hours, including evenings, weekends, and holidays.
Application Instructions: Current Hiring Hours: 3pm-11pm (Nights) and 11pm-7am (Overnights) and 7am-3pm (Days) prefer flexibility in scheduling with the ability to work different shifts.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person
Salary : $14 - $15