Front Desk Clerk/Night Auditor

The Front Desk Agent serves as the face of the hotel, responsible for providing exceptional customer service to guests throughout their stay. This role involves managing reservations, checking guests in and out, answering inquiries, and addressing any issues that arise. The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Guest Check-In/Check-Out: Greet guests warmly and efficiently handle the check-in and check-out process. - Verify guest information, process payments, and provide room keys. - Explain hotel amenities, services, and policies to guests upon arrival.
• Reservation Management: Manage and update room reservations in the hotel’s Property Management System (PMS). Respond to phone and online reservation inquiries, providing accurate information on room availability, rates, and special offers. Handle cancellations, modifications, and special requests in a timely manner.
• Guest Services: Address guest inquiries, requests, and complaints in a professional and courteous manner. Provide local information, recommendations, and directions to guests. Coordinate with other departments (housekeeping, maintenance) to fulfill guest needs.
• Administrative Duties: Maintain accurate records of guest accounts, reservations, and other essential data. Process guest payments, including cash, credit card, and billing to room accounts. Balance cash drawers and complete shift reports at the end of each shift.
• Security & Safety: Monitor and control access to the hotel, ensuring the safety and security of guests and property. Follow hotel policies and procedures, including emergency protocols. Report any suspicious activity or safety concerns to management.
• Team Collaboration: Work closely with other front desk agents and hotel staff to ensure smooth operations. Assist with training new front desk employees as needed. Participate in staff meetings and contribute ideas for improving guest service and operational efficiency.
• Qualifications: Comfort level with Property Management Systems (PMS) or basic computer skills (Microsoft Office). Excellent verbal and written communication skills. Strong problem solving abilities and attention to detail. Ability to remain calm and composed under pressure. Professional appearance and demeanor. Availability to work flexible hours, including evenings, weekends, and holidays.
• Additional Responsibilities Include: Laundry duties, Breakfast attendance, and other cleaning.

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• Employee assistance program
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• On call
• Overnight shift

Ability to Commute:

• Clarinda, IA 51632 (Required)

Ability to Relocate:

• Clarinda, IA 51632: Relocate before starting work (Preferred)

Work Location: In person

Salary : $14 - $15