Trainer

Overview
A professional client facing position, the Entry Level Software Educator / Trainer is responsible for a range of training and implementation activities designed to achieve a high level of client service and satisfaction with training clients on software and related implementation of CobbleStone’s software products. CobbleStone provides on-the-job training for the selected candidates on how to use CobbleStone Software products. This position requires a high level of business software, independent judgment and decision making throughout the implementation process. The position is primarily responsible for training the client on system setup, system administration, system use, configuration, requirement gathering, and all aspects of the CobbleStone suite of applications. The position will also be required to provide post live support to the implemented clients. The candidate will learn CobbleStone Software on the job.

***These roles have to have either Secret Clearance or ADP/IT-1 certification***

Job Description

· Pro-active contribution to the Implementation Team

· Successfully leads client’s implementation and training.

· Provides proactive implementation plan tracking.

· Schedule dates in advanced with clients for training and implementation related activities.

· Contributes to the goals of achieving on-time ‘go-lives’ and customer references

· Facilitates each client to go live and meeting the implementation and training objectives of the contract.

· Handle several implementation projects at any given time.

· Lead all aspects of a client’s implementation assigned.

· Gather business requirements as necessary and apply detailed working knowledge of CobbleStone products and features to support the client’s business.

· Conduct training courses for each client in all aspects of CobbleStone’s products to be fully prepared on the go-live date.

· Act as a resource to assist CobbleStone in Product Development and/or Testing processes to ensure integrity of future releases of software.

· Check-in with clients

· Create, maintain, and schedule client implementations.

· Track tasks accomplished, time spent and milestones completed using internal CobbleStone tools.

· Assist with identification of risks, and with development of mitigation or avoidance plans.

· Assist clients with post-live support questions when needed.

· Assist with training/coaching of less experienced staff members. * Assist with keeping documentation up to date.

· Utilize and maintain the CRM & helpdesk tracking software for support requests.

· Learn & Utilize appropriate software and hardware developed and supported by CobbleStone. CobbleStone Systems Corp. – Confidential Document Page 21 Annual Employee Evaluation

· Assist with keeping documentation up to date.

· Assist with training/coaching of less experienced staff members.

· Assist with other duties as required to achieve company’s mission.

· Client Support to Provide technical assistance and support (Tier 1) for client queries, issues and requests. o Respond to queries via phone, email and ticketing system.

· Develop help sheets and knowledge base articles.

· Internal Support of Support implementation staff with client implementations and configurations.

· Provide technical assistance and support (Tier 1) for internal queries, issues and requests.

· Assist with onboarding of new clients and internal users.

· Understand and adhere to company, team and department’s policies and procedures.

· Understand and work toward meeting the company’s mission and corporate goals, such as but not limited to: assist or perform duties related to customer acquisition, customer satisfaction, customer retention, risk mitigation, an/or cost savings.

· Understand your job duties and metrics; perform annual trainings as request by the company.

· Professionally manage duties, be on-time, detail tasks management, client feedback and suggestions.

· In-depth understanding of CobbleStone products and features as required by your specific role.

· Respond to internal and external related inquiries or requests and aid other staff members as required.

· Schedule calls, meetings, tasks, planning events, implementation, training, maintain the team’s agenda

· Work with CobbleStone team members, where necessary, to recommend solutions that support the company mission and goals.

· Take direction from management, directors, superiors, and others and provide advice in a professional manner.

· Professional communication and team interaction.

· Perform general office duties inclusive of answering phones, emails, meetings, and other related job duties.

· Retain strict confidentiality obligations of company policies and those if its clients; inclusive of not participating in, responding to surveys/questions, or posting company/client/vendor/employee or non-public information on social media sites or other public sources.

· Maintain compliance with PTO and time-off policies, security policies, and comply with applicable laws, regulations, and client contract obligations; strive to schedule all time-off in advance and coordinated with manager and Human Resources.

· Be reliable, professional, and maintain a high level of customer satisfaction.

· Assist with meeting Companies goal of client revenue grow, client retention, profitability goals.

· May require travel, may require long period of time at a computer and other physical activities.

· Adhere to company policies and procedures.

· Assist with other duties assigned as required to achieve company’s mission.

· Respond to internal and external related inquiries or requests and aid other staff members as required.

· Professional communication and team interaction.

· When asked: assist and/or lead the mentoring of other staff.

· Understand your roles, job duties and metrics.

· Perform general office duties inclusive of answering phones, emails, meetings, and other related job duties.

· Maintain compliance with PTO and time-off policies, security policies, and comply with applicable laws, regulations, and client contract obligations; strive to schedule all time-off in advance and coordinate with manager and Human Resources.

· Be reliable, professional, and maintain a high level of customer satisfaction.

· Assist with meeting Companies goal of client revenue growth, client retention, profitability goals.

· May require overnight travel for multiple days

· May require long period of time at a computer

· May require long walks, stairs, standing, both onsite and on travel

· May require lifting or traveling with items up to 50 lbs.

Miscellaneous:

Must have excellent English communication skills.

Must be able to legally work in the United States, must pass background, criminal, and drug testing.

To apply for this position please utilize the one click apply or reach out via phone at 1-856-784-1139 ext. 1141

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status

About CobbleStone:

Founded in 1995, CobbleStone is the leading contract lifecycle management software that is trusted by thousands of users every day. The CobbleStone software is a United States government contractor and a leader with procurement, legal, and risk management software.

Job Type: Full-time

Pay: $57,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Lindenwold, NJ 08021

Salary : $57,000 - $85,000