Receptionist

Job Title: Receptionist

Reports To: Client Care Director

Job Purpose: The receptionist’s main responsibility is the smooth, accurate, cheerful, well-planned, and orderly flow of clients and patients.

Job Description:

Reception Area

• Greet clients and pets by name.
• Maintain sign-in sheets and availability of writing instruments.
• Inform clients of expected waiting time if the doctor is behind schedule.
• Maintain the appearance and cleanliness of the waiting room and reception area. Report any required repairs to the appropriate person.
• Re-stock products, office supplies, client education material, hospital brochure, etc. Notify appropriate person of low inventory.

Telephone

• Receive all incoming calls.
• Screen and direct calls to appropriate doctor or staff.
• Record complete telephone messages.
• Schedule appointments.

• Contact scheduled outpatient appointments with reminder of time and requirements (for example, stool samples for fecals).
• Contact scheduled pre-surgery appointments with reminder of time and required care (for example, withholding food and water).

Files and Correspondence

• Pull client charts for daily scheduled appointments. As clients arrive, update the existing file or collect necessary information to prepare a new file.
• After client visit, update and re-file patient file.

• Complete all filing, including paid invoices, radiographs, lab reports, and correspondence.
• Prepare welcome letters, thank you letters, condolences, and other correspondence for the doctor’s, hospital manager’s, or client service director’s signature.

• Mail client reminders for physical examinations, vaccinations, heartworm checks, dentistry, senior care, etc.
• Copy and mail (or fax) patient records at client request.
• Use computer software system to accurately and efficiently search for information.

Financial Responsibilities

• Enter payments accurately.
• Utilize check verification when needed.

Other Responsibilities

• Maintain a professional appearance (for example, neat and clean uniform or other appropriate attire).
• Maintain a professional, courteous attitude.
• Attend and participate in all required staff meetings.
• Perform other related duties as directed by the doctors, hospital manager, or Client Care Director.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person

Salary : $12 - $14