What are the responsibilities and job description for the Lead Field Technician position at Coca-Cola Consolidated, Inc.?
Requisition ID : 214924
Posting Locations : Hanover
Pay Range : $29.80 - $33.88, depending on experience
Rate Frequency : Hourly
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- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance – Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
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Job Overview
The Technician Lead Tech Svcs will professionally diagnose, and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers’ satisfaction, properly manage tools and parts and maintain records and reports, safely and efficiently per Company standards; provide coverage for Fountain Install and Vender Delivery as needed; assist in training and support of Equipment Services (EQS) team and supports the Territory Manager (TM) with daily responsibilities.
Duties & Responsibilities
Diagnose and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers’ satisfaction; properly manage tools and parts; maintain records and reports, safely and efficiently per Company standards
Assist Territory Manager by transferring and receiving parts and assets, assisting with parts inventories, filling in as needed for the Fountain Installer or Delivery Installer, and visiting customers
Complete and, or proctor all required training, including but not limited to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) equipment, and maintain updates and documents related to all equipment
Lead special projects as assigned
Drive safely following all motor vehicle laws without distraction and maintain a safe working environment by completing all assigned safety training activities and adhering to all safety policies and procedures, including conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle, if required
Operate handheld devices to maintain accurate delivery, removal, and movement records, including parts inventory accountability
Maintain responsibility for inventory levels by ensuring the proper count, use, possession, and accountability for all parts, tools, supplies, and keys necessary for the job
Provide great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition
Knowledge, Skills, & Abilities
Must be able to lift 100 pounds
Drive and ride for long periods
Use refrigeration tools, refrigeration scales, electrical and cordless tools, general hand tools, and electronic devices
Operate vehicle, hand trucks, stair climbers, product carts, vendor dollies, forklifts, pallet jacks, cordless impact driver, sockets, and wrenches
Work inside and outside customer locations, in uncontrolled temperatures
Experience in the electrical and, or refrigeration field is required.
Computer and analytical skills are necessary along with the ability to work closely with teammates and management
Reactive Service experience with certification on all Coca-Cola Consolidated (CCC) and Coca-Cola North America (CCNA) equipment types as well as refrigeration is required
Experience in a leadership role
Minimum Qualifications
Preferred Qualifications
Prior leadership experience
Valid driver’s license, with a minimum of Commercial Driver’s License (CDL) Class B or ability to obtain required license within 6 months, if necessary
Ability to obtain and maintain a Department of Transportation (DOT) physical
EPA Level 1 Refrigeration certification preferred or ability to obtain this certification
Ability to obtain forklift and pallet jack certification
Ability to pass company certification programs for equipment repair and safety – i.e., BEST, FAST, Advanced Refrigeration
Work Environment
Work environment will vary, including exposure to weather conditions, coolers, and customer storage areas which may be non-temperature controlled
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
Salary : $30 - $34
