Requisition ID : 215276
Posting Locations : Charlotte
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Full Time Teammates are also eligible for :
- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance - Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
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Job Overview
The Collections Coordinator is responsible for reviewing and monitoring national, non-national, bottler, military, and smaller customer accounts in order to mitigate cash flow issues due to the customer's late payments, non-payments, or short payments. This position is responsible for maximizing cash flow and minimizing bad debt or reserve write-offs due to nonpayment by utilizing various SAP tools and Tableau reporting to verify and analyze customer payment status and taking steps needed to secure timely collection. The Collections Coordinator may also train new employees on collection standard procedures and the CONA SAP collection module.
Duties & Responsibilities
Monitors customer payment portals, dispute information, and department reporting for payment information and missed invoices and then initiates customer contact to collect and resolve past due balances while making decisions and / or recommendations to leadership on which accounts to blockLeads the review and evaluation of department aging reports and CONA SAP to create a worklist for collection contacts dailyServes as point of contact for customers who are missing or requesting invoice copies and statements and partners with the sales team if a customer invoice has an issue the customer has highlighted, such as charging tax, or incorrect master data informationActs as point of contact for the sales team when customer questions arise in sales branch concerning payment status or NSF check status and have the ability to place an order for customers, as neededLeads interactions with collectors, customers, and internal stakeholders on the resolution of broken promise to pay and makes decisions and / or recommendations to turn over to outside collection agencies when all internal attempts and branch intervention have failed to secure past due paymentPerforms frequent customer account reviews and works with collectors on the outstanding collection and identifies customers paying beyond CCCI terms and then develop strategies and collection methods that result in the customer paying consistently to termsKnowledge, Skills, & Abilities
Excellent communication skills, written and verbalAnalytical skillsPrevious collection experience with National and Non-National account collectionsCustomer dispute resolutionSalesManufacturing organizational experience beneficialMinimum Qualifications
High school diploma or GEDKnowledge acquired through 3 to up to 5 years of Business to Business collections experiencePreferred Qualifications
Business Administration or Accounting experienceWork Environment
Office environmentIn-person training during 1st week, followed by 4 weeks in-person hybrid training (in office Tuesdays & Wednesdays; WFH Monday / Thursday / Friday). 100% remote after training.Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
