What are the responsibilities and job description for the Community Resource Navigator- Health and Human Services position at Coconino County Arizona?
Nature of Work
At Coconino County, public service matters. Our dedication to public service promotes a culture that elicits employee growth, cultivates inspiration, and creates future leaders by empowering employees to solve internal and external customer needs and exceed customer service expectations. As an award-winning organization with high regard for cultural diversity and the positive contributions of the many thriving cultures within our county, our nation, and our society, Coconino County leads a variety of initiatives that celebrate diversity; from our Annual Diversity Day, and monthly Heritage Lunch & Learns, to book clubs, and professional development academies which target diverse workforce segments. Coconino County's respect for diversity is shared throughout the organization. Be part of this optimistic, innovative team where outstanding customer service creates dynamic solutions and engages leadership at every level.
Under general direction, is responsible for entry level professional community health work in one of several health and human services programs. Serves as a liaison between Health and Human Services and the community to facilitate access to services and improve the quality and cultural proficiency of service delivery. Works to improve health equity. Conducts outreach to implement programs in the community that promote, maintain, and improve individual and community health; performs related work as assigned.
Please Note: This is a limited appointment position funded through the Community Development Block Grant and is expected to end no later than June 30, 2026.
Typical Duties
(Illustrative Only)
Minimum Qualifications
MINIMUM QUALIFICATIONS:
Four years experience of progressively responsible experience in social services work; OR any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position
Additional Requirements
Must obtain an Arizona driver's license by date of hire and maintain it throughout employment. Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report. Fingerprint clearance may be required.
Preferred Qualifications include work experience with older adults (60 and older), case management experience, and Bilingual (either Spanish or Navajo).
The ideal candidate will have social service and/or case management experience, considerable knowledge of community resources in Coconino County, and have a background in providing services and support to older adults. The ideal candidate is comfortable interacting with members of the public and meeting with individuals one-on-one to provide supportive assistance. The ideal candidate is enthusiastic about supporting our local communities, and is creative and solution-focused, detail-oriented, and organized.
This position is safety sensitive.
This position is non-exempt from overtime.
Knowledge, Skills And Abilities
Working knowledge of:
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Employee Benefits
Coconino County offers a comprehensive employee benefits
package to regular employees working 30 or more hours per week that includes:
(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)
Have you worked with older adults (60 ) in previous work or volunteer positions? If so, please describe your experience.
02
Please describe your case management and/or social service experience in previous positions.
03
Please describe your knowledge of community resources in Coconino County, particularly resources for older adults (60 ).
04
This position may require travel throughout Coconino County. Will you be able to meet this need?
At Coconino County, public service matters. Our dedication to public service promotes a culture that elicits employee growth, cultivates inspiration, and creates future leaders by empowering employees to solve internal and external customer needs and exceed customer service expectations. As an award-winning organization with high regard for cultural diversity and the positive contributions of the many thriving cultures within our county, our nation, and our society, Coconino County leads a variety of initiatives that celebrate diversity; from our Annual Diversity Day, and monthly Heritage Lunch & Learns, to book clubs, and professional development academies which target diverse workforce segments. Coconino County's respect for diversity is shared throughout the organization. Be part of this optimistic, innovative team where outstanding customer service creates dynamic solutions and engages leadership at every level.
Under general direction, is responsible for entry level professional community health work in one of several health and human services programs. Serves as a liaison between Health and Human Services and the community to facilitate access to services and improve the quality and cultural proficiency of service delivery. Works to improve health equity. Conducts outreach to implement programs in the community that promote, maintain, and improve individual and community health; performs related work as assigned.
Please Note: This is a limited appointment position funded through the Community Development Block Grant and is expected to end no later than June 30, 2026.
Typical Duties
(Illustrative Only)
- Interviews and elicits pertinent information from persons applying for assistance
- Conducts comprehensive assessments with individuals and families to identify strengths and areas of need
- Interprets rules and regulations regarding eligibility for a range of programs
- Works with clients to develop individualized case plans, including specific goals and success strategies
- Provides referrals and information about other service providers, alternative assistance available, client responsibility and appeal rights
- Supports clients in meeting short and long-term goals throughout the term of the case plan
- Maintains and works with funding allocations
- Provides follow-up and case plan review and revision as needed
- Coordinates services with other agencies and makes presentations
- May conduct home visits
- Compiles data to prepare records and reports
- Attends required meetings and trainings
Minimum Qualifications
MINIMUM QUALIFICATIONS:
Four years experience of progressively responsible experience in social services work; OR any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position
Additional Requirements
Must obtain an Arizona driver's license by date of hire and maintain it throughout employment. Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report. Fingerprint clearance may be required.
Preferred Qualifications include work experience with older adults (60 and older), case management experience, and Bilingual (either Spanish or Navajo).
The ideal candidate will have social service and/or case management experience, considerable knowledge of community resources in Coconino County, and have a background in providing services and support to older adults. The ideal candidate is comfortable interacting with members of the public and meeting with individuals one-on-one to provide supportive assistance. The ideal candidate is enthusiastic about supporting our local communities, and is creative and solution-focused, detail-oriented, and organized.
This position is safety sensitive.
This position is non-exempt from overtime.
Knowledge, Skills And Abilities
Working knowledge of:
- Programs and services provided by governmental and non-governmental organizations that work to improve the health of the community
- Knowledge of basic public health issues, methods, and principles
- Social skills demonstrative of empathy and support
- Social determinants of health and engaging vulnerable populations
- Helping others improve their health status and quality of life
- Business English, spelling and arithmetic, punctuation, and grammar
- Office practices and procedures
- Interpersonal skills, community building, and conflict mediation
- Utilizing Microsoft Office applications and web-based technologies
- Successfully manage competing demands
- Deal impartially with individuals of various socioeconomic, ethnic, and cultural backgrounds
- Work within a team environment and work collaboratively to accomplish common goals and objectives
- Perform duties with demonstrated ability to work independently in rapidly changing environments
- Work safely and support the culture of workplace safety
- Establish and maintain effective working relationships with employees, other agencies, and the public
- Follow written and verbal instructions
- Communicate effectively verbally and in writing
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Employee Benefits
Coconino County offers a comprehensive employee benefits
package to regular employees working 30 or more hours per week that includes:
(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)
- Vacation/Annual Leave
- Sick Leave
- 10 Holidays Per Year
- Health Care Insurance
- Dental Plan
- Vision Plan
- Group Life Insurance
- Pre-Tax Deduction Plan
- Sick Leave Conversion Plan
- Personal Day Purchase Program
- Vacation Sell Back Program
- Tuition Reimbursement Program
- Wellness Program
- Long-Term Disability
- Arizona State Retirement System
- Employee Assistance Program
- On-going Training Opportunities
- Free bus transportation/ EcoPass bus pass
- Dependent Medical, Dental, and Vision
- Supplemental Life (for employees & dependents)
- Flexible Spending Account
- Health Savings Account
- Tax-deferred investment program
- Accidental and Disability Insurance
- Short Term Disability
Have you worked with older adults (60 ) in previous work or volunteer positions? If so, please describe your experience.
02
Please describe your case management and/or social service experience in previous positions.
03
Please describe your knowledge of community resources in Coconino County, particularly resources for older adults (60 ).
04
This position may require travel throughout Coconino County. Will you be able to meet this need?
- Required Question
