Front Office Manager

Position: Front Desk Manager

Department: Front Office

Job Overview: Description Overview

Front Office Manager is responsible for overseeing the daily operations of the front office in the Hospitality industry. They play a crucial role in ensuring that guests have a smooth and memorable stay. The Front Office Manager job description includes greeting and checking in guests, managing reservations, coordinating housekeeping and maintenance staff, as well as managing the billing process. They also handle any guest complaints, ensuring that they are resolved promptly and to the satisfaction of the guest. A Front Office Manager must have excellent communication skills, be organized, and have a strong attention to detail. They must be able to work under pressure and have the ability to multitask. A degree in Hospitality management is typically required for this role. Experience working in the Hospitality industry is a significant advantage.

In summary, the Front Office Manager is a crucial member of the Hospitality industry team. They ensure that guests have a comfortable and enjoyable stay and are responsible for managing the front office operations.

Reports To: Operations Manager
Internal: Front Desk staff, Housekeeping staff, Executive Housekeeper, Maintenance staff, Sales staff, Accounting staff, owners

External: Guests, Vendors, Service Providers, Colleagues

Qualifications: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Education/Experience Requirements:

• High school graduate, some college.
• Bachelor's degree in hospitality management (preferred)
• At least 2-5 years of experience in hotel operations
• Supervisory experience (preferred)
• Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers and vendors.
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and minimum amount of supervision.
• Previous experience in cash handling.
• Computer knowledge in Windows environment as well as proficiency in property management system.
• Experience with cost controls and yield management
• Ability to work a variety of varying schedules.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Desired Skills/Aptitudes:
• College degree
• Ability to communicate in a second language.
• Essential Physical Abilities:
• Endure various physical movements throughout the work area.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and carry or otherwise move packages, boxes, and luggage.
• Essential Job Functions:
• Supervising the front desk staff
• Ensuring guest satisfaction and handling guest complaints
• Managing hotel reservations and room assignments
• Coordinating guest services such as transportation and housekeeping
• Maintaining a clean and organized front desk area
• Preparing reports on occupancy, revenue, and expenses
• Training and evaluating front desk staff performance
• Managing cash and credit card transactions
• Liaising with other hotel departments to ensure smooth operations.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

FLSA Status: Non-Exempt; Non-exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee’s supervisor or the Hotel Manager. Non-exempt employees who work overtime without prior approval are subject to disciplinary action, including termination.

AT-WILL EMPLOYMENT: The relationship between Coconut Waikiki Hotel and the employee is for an unspecified term and is considered “at will”. This means that the terms and conditions of employment may be changed, with or without cause and with or without notice, including , but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties and location of work.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Schedule:

• 8 hour shift

Ability to Commute:

• Honolulu, HI 96815 (Required)

Ability to Relocate:

• Honolulu, HI 96815: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $55,000