What are the responsibilities and job description for the Customer Service Representative position at Coda Search│Staffing?
About The Role:
An award-winning law firm is seeking a full-time Customer Service Representative to join their team! This role involves handling initial inquiries from prospective clients regarding potential injury claims. The Customer Service Representative provides exceptional service by gathering detailed information for attorney review, following up on documentation, assisting with the sign-up process, and delivering a compassionate client experience. This position requires frequent communication to prospective clients over the phone and through email, chat and web.
Qualifications:
- Previous legal intake, customer service or client services experience
- Previous customer service experience in a high volume contact center environment
- Previous experience utilizing a CRM (Salesforce a plus) and VOIP
- Knowledge of medical and insurance terminology preferred
- Law firm industry experience preferred
- Proficient in Microsoft Office Suite
- Bachelor's Degree
Required Skills:
- Professional and empathetic phone etiquette
- Strong verbal and written communication skills
- High attention to detail and accuracy in data entry
- Excellent organizational and time-management skills
- Ability to multitask and work in a team-oriented environment
- Flexibility and adaptability in a fast-paced setting
Benefits:
- Generous vacation and paid holidays
- 401(k) plan
- Medical, dental, and vision insurance options
- Modern offices with in-office perks
- Opportunities for career growth
Salary : $50,000 - $55,000
