What are the responsibilities and job description for the Bilingual French - Customer Service Representative position at Coda SearchStaffing?

Must be bilingual French Speaking

Contract to hire

Overview :

Managing the order to cash flow of the allocated customer portfolio in a timely and accurate

fashion Working along with the sales team on delivering customer service excellence and

ensuring compliance with sales business policies.

Key Responsibilities :

Managing customer master data ensuring timely maintenance, accuracy, completeness and

integrity of all information

Managing order flow from order acquisition to order entry in compliance with agreed trade

terms

Managing delivery flow by liaising directly with planning, logistics and customer whilst

acting as first point of contact in the event of any query / issue

Managing backorders ensuring a clean sheet

Managing goods returns in compliance with agreed trade terms

Acting as customer’s first point of contact in case of commercial, logistics, product claims

Supporting sales events such as Sales Campaigns, brands / product presentations, customer

onsite training, customer visits, etc. through active participation in both organizational

preparation and execution

Issuing sales / customer-related reporting to the benefit of both sales team and customer

Implementing and enhancing customer service-related procedures, processes and systems

Participating to ad hoc sales-related activities and / or projects

Experience :

Minimum 1-2 years of work experience in a B2B customer service environment preferred

Proven customer facing experience

Sales experience within a controlled environment of advantage

Experience with SAP implementation of advantage

Good business knowledge of order-to-cash flows.

Working knowledge of Incoterms and customs rules.

Fluent in English; French and Spanish a plus

Working knowledge of Incoterms and customs rules

Good knowledge of sales principles and methods

Good working knowledge of Office Pack (Excel, Power Point, Word)

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Bilingual French - Customer Service Representative

What are the responsibilities and job description for the Bilingual French - Customer Service Representative position at Coda SearchStaffing?

What is the career path for a Bilingual French - Customer Service Representative?

Job openings at Coda SearchStaffing

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