What are the responsibilities and job description for the Bilingual French - Customer Service Representative position at Coda Search│Staffing?
Must be bilingual French Speaking
Contract to hire
Overview :
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate
fashion Working along with the sales team on delivering customer service excellence and
ensuring compliance with sales business policies.
Key Responsibilities :
Managing customer master data ensuring timely maintenance, accuracy, completeness and
integrity of all information
Managing order flow from order acquisition to order entry in compliance with agreed trade
terms
Managing delivery flow by liaising directly with planning, logistics and customer whilst
acting as first point of contact in the event of any query / issue
Managing backorders ensuring a clean sheet
Managing goods returns in compliance with agreed trade terms
Acting as customer's first point of contact in case of commercial, logistics, product claims
Supporting sales events such as Sales Campaigns, brands / product presentations, customer
onsite training, customer visits, etc. through active participation in both organizational
preparation and execution
Issuing sales / customer-related reporting to the benefit of both sales team and customer
Implementing and enhancing customer service-related procedures, processes and systems
Participating to ad hoc sales-related activities and / or projects
Experience :
Minimum 1-2 years of work experience in a B2B customer service environment preferred
Proven customer facing experience
Sales experience within a controlled environment of advantage
Experience with SAP implementation of advantage
Good business knowledge of order-to-cash flows.
Working knowledge of Incoterms and customs rules.
Fluent in English; French and Spanish a plus
Working knowledge of Incoterms and customs rules
Good knowledge of sales principles and methods
Good working knowledge of Office Pack (Excel, Power Point, Word)
